Sorry, this job is no longer accepting applications. See below for more jobs that match what you’re looking for!

System Support Technician

Expired Job

The Mcclatchy Company Washington , DC 20319

Posted 4 months ago

McClatchy, a national leader in digital media, is growing rapidly in the digital space and delivering award-winning journalism in innovative ways. We are experiencing the most transformative period in our history.

Come Join McClatchy a place where you have a voice and the ability to impact our future!

We are hiring a System Support Technician for our Washington DC Bureau. In this role, you will be the primary technician providing onsite support for end users. On a daily basis, you will be responding to a variety of routine to complex technical assistance requests regarding computer hardware, software, networks, and telephone systems problems, as well as installing, configuring and maintaining network hardware and software.

RESPONSIBILITIES:

  • Provide routine to advanced technical support for MS Windows and macOS workstations, networks, telecommunications and related equipment/software

  • Timely response to users requests and questions

  • Troubleshoot and repair routine to complex hardware and software, phone system, and miscellaneous system problems logged Cherwell Ticketing system or assigned by management, and communicate results and status to end user

  • Assist offshore and onshore teams to configure, install, monitor & maintain network hardware and software, including troubleshooting PCs to isolate and diagnose common network problems.

  • Perform system adds, moves and changes as required, ensures and installs related programming.

  • Upgrade PC and Mac hardware and software components

  • Document implemented solutions and support requests

  • Provide hardware and software related training, technical assistance and support to computer users

  • Act as a project lead or member of assigned team and actively participate in a variety of related meetings

  • Assist in installs and maintenance of telecommunication systems, equipment, cabling and related systems and equipment in-house and at offsite facilities, troubleshooting telecommunications and circuit related problems and failures

  • Back-up and/or update systems

  • Maintain knowledge of technical updates related to PCs, networks, telecommunications, and related systems by reading industry periodicals, attending training classes, and researching industry trends, etc.

  • Deployment of new hardware and software

QUALIFICATIONS:

Required:

  • High school diploma or GED

  • Minimum 5+ years of extensive experience in the installation, setup, and maintenance of complex computer systems involved in network and desktop support: hardware, software, peripheral equipment, local area networks, PC and Mac hardware, software and specialized applications

  • Advanced troubleshooting skills of complex hardware and software

  • Experience with IT ticketing system (Cherwell preferred)

  • Effective customer service skills and techniques

  • Must be able to meet project deadlines

  • Effective communication and interpersonal skills; ability to act as a project leader as assigned and work effectively with other staff

  • Good analytical skills

  • Frequent lifting of up to 25 pounds, and occasional lifting up to 50 pounds

Preferred:

  • Associate's degree in a related field

  • CompTIA A+ certification

  • Apple Certified Mac Technician (ACMT) certification

#LI-MK1


See if you are a match!

See how well your resume matches up to this job - upload your resume now.

Find your dream job anywhere
with the LiveCareer app.
Download the
LiveCareer app and find
your dream job anywhere
lc_ad

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Procedure Support Technician
New!

Howard University Hospital

Posted Today

VIEW JOBS 10/15/2018 12:00:00 AM 2019-01-13T00:00 <strong><u>BASIC FUNCTION:</u></strong><br />  <br /> The Procedure Support Technician assists with the quick and efficient set-up and turnover of cases in each surgical suite by cleaning the operating rooms and equipment, transporting patients, and getting supplies, instruments and equipment.<br />  <br /> <strong><u>DIMENSIONS:</u></strong><br />  <br /> Indeterminate.<br />  <br /> <strong><u>NATURE AND SCOPE:</u></strong><br />  <br /> Interacts with clinical nurse, operating room technicians and physicians to expedite the set-up and turnover of surgical cases.<br />  <br /> <strong><u>PRINCIPAL ACCOUNTABILITIES:</u></strong><br />  <br /> Assists with the quick and efficient set-up and turnover of cases in each surgical suite as outlined in departmental procedures.  Cleans all surgical equipment before and after each surgical case or before bringing into OR.<br />  <br /> Assembles equipment daily to clean rooms and remove trash, preparing mops and wet vac cleaning solutions.<br />  <br /> Bags and removes trash from each operating room and places trash on transport cart.  Transports trash to incinerator.  Remove soiled linen from each operating room and places them on transport cart.  Washes operating room table, buckets, walls and other furniture and performs appropriate floor care after each procedure.  Ensures OR beds are cleaned and linen replaced.  Wipes surgical lights as needed.<br />  <br /> Cleans each operating room daily.  (See special procedure for each terminal cleaning).<br />  <br /> Takes transport cart to designated area, removes trash, linen and instruments and returns to respective areas.<br />  <br /> Replaces plastic bags on transport carts.  Empty wet vac and change mop head and cleaning solution after cleaning room and removes used scrub brushes and nail cleaners from scrub sinks.<br />  <br /> Empties kick buckets in scrub areas and washes as necessary.  Replaces with clean bags/liners.<br />  <br /> Checks scrub areas frequently for general cleanliness and removes excess water from floors.<br />  <br />  <br /> Performs appropriate floor care to corridors daily and as needed.  Dusts cabinets and locker frequently.<br />  <br /> Cleans gas rooms daily or as needed.<br />  <br /> Ensures adequate supplies in supply room, keeping the supply room neat.  Restocks supplies in assigned rooms.<br />  <br /> Prepares stretchers for patient transport.<br />  <br /> Transports patients to and from OR, holding area and various diagnostic and therapeutic areas.  Assist in transportation of equipment and supplies to and from rooms and ensures proper handling and storage.<br />  <br /> Helps patients into and out of wheelchairs and onto stretchers.  Assists with patient transfer to and from the operating table.  Assists in positioning patients and hold limbs for surgical prep as directed.<br />  <br /> Assures that continuous performance improvement principles are practiced in concert with daily work and future planning.<br />  <br /> Consistently follows principles of First Impressions in all interactions with staff, physicians, visitors and the general public.<br />  <br /> Assumes other duties and responsibilities that are related and appropriate to the position and area.  The above responsibilities are a general description of the level and nature of the work assigned to this classification and are not to be considered as all-inclusive.<br />  <br /> <strong><u>ORGANIZATIONAL EXPECTATIONS:</u></strong><br /> Promotes adherence to the Health Sciences Compliance Program, the Howard University Code of Ethics and the Health Sciences Standards of Conduct.<br />  <br /> Attends annual and periodic mandatory Compliance Program training including the Health Insurance Portability and Accountability Act (HIPAA) Privacy training.<br />  <br /> Participates in activities that promote adherence to federal healthcare program requirements.<br />  <br /> Actively participates in Health Sciences Compliance Program activities.<br />  <br /> Adheres to the requirements of the HIPAA Privacy Policies and Procedures.<br />  <br /> Maintains confidentiality of patients, families, and staff.<br />  <br /> <strong><u>CORE COMPETENCIES:</u></strong><br />  <br /> Ability to understand basic aseptic techniques and environmental controls.<br />  <br /> Ability to understand work hazards and be familiar of fire and safety regulations.<br />  <br /> Ability to assist in the quick and efficient set-up and turnover of cases in surgical suites according to department and the Hospital’s policies and procedures.<br />  <br /> Ability to clean operating rooms according to procedures daily.<br />  <br /> Ability to maintain strict confidentiality of patient information and respect patient’s privacy.<br />  <br /> Ability to operate basic cleaning equipment.<br />  <br /> Ability to follow written and verbal instructions.<br />  <br /> Ability to establish and maintain effective and harmonious working relationships with staff, patients and their families, physicians, other medical care providers, Hospital and University Officials and the general public.<br />  <br /> Competence in both oral and written English.<br />  <br /> <strong><u>CARES CRITERIA</u></strong><br />  <br /> Must demonstrate collaboration; accountability; respect; excellence; and service.<br />  <br /> Works with team members and peers in and outside of their immediate work group to create an exceptional experience for patients, students and other visitors; looks for ways to achieve departmental/institutional results by partnering.<br />  <br /> Accepts responsibility for his/her actions to provide health care and or ancillary functions in a highly efficient and compassionate manner.  The employee must function as a Steward (Have Ownership) of the Howard values that foster a commitment to improving the patient and student experience, organizational efficiency and the environment.<br />  <br /> Embraces diversity; cares holistically for those we serve; treats all as we would like to be treated; manages the patient’s right to privacy with meticulous care 100% of the time and keeps patient and proprietary information about the institution confidential.<br />  <br /> Anticipates the patient’s and student’s needs, presents as a model representative of the institution and maintains high standards of care while striving to improve performance and create exceptional experiences for our customers.<br />  <br /> Behaves in a friendly, resourceful and professional manner towards all they encounter; treats patients, students and visitors in the same way that they would want their family members or themselves to be treated.<br />  <br /> <strong><u>MINIMUM REQUIREMENTS:</u></strong><br />  <br /> High school diploma or GED.<br />  <br /> Six (6) months of housekeeping and/or janitorial work experience required, preferably in a health care facility<br />  <br /> Current American Heart Association Basic Cardiac Life Support Card Certification required.<br />  <br />  <br />   Howard University Hospital Washington DC

System Support Technician

Expired Job

The Mcclatchy Company