System Support Technician

The Mcclatchy Company Washington , DC 20319

Posted 3 days ago

McClatchy, a national leader in digital media, is growing rapidly in the digital space and delivering award-winning journalism in innovative ways. We are experiencing the most transformative period in our history.

Come Join McClatchy a place where you have a voice and the ability to impact our future!

We are hiring a System Support Technician for our Washington DC Bureau. In this role, you will be the primary technician providing onsite support for end users. On a daily basis, you will be responding to a variety of routine to complex technical assistance requests regarding computer hardware, software, networks, and telephone systems problems, as well as installing, configuring and maintaining network hardware and software.


  • Provide routine to advanced technical support for MS Windows and macOS workstations, networks, telecommunications and related equipment/software

  • Timely response to users requests and questions

  • Troubleshoot and repair routine to complex hardware and software, phone system, and miscellaneous system problems logged Cherwell Ticketing system or assigned by management, and communicate results and status to end user

  • Assist offshore and onshore teams to configure, install, monitor & maintain network hardware and software, including troubleshooting PCs to isolate and diagnose common network problems.

  • Perform system adds, moves and changes as required, ensures and installs related programming.

  • Upgrade PC and Mac hardware and software components

  • Document implemented solutions and support requests

  • Provide hardware and software related training, technical assistance and support to computer users

  • Act as a project lead or member of assigned team and actively participate in a variety of related meetings

  • Assist in installs and maintenance of telecommunication systems, equipment, cabling and related systems and equipment in-house and at offsite facilities, troubleshooting telecommunications and circuit related problems and failures

  • Back-up and/or update systems

  • Maintain knowledge of technical updates related to PCs, networks, telecommunications, and related systems by reading industry periodicals, attending training classes, and researching industry trends, etc.

  • Deployment of new hardware and software



  • High school diploma or GED

  • Minimum 5+ years of extensive experience in the installation, setup, and maintenance of complex computer systems involved in network and desktop support: hardware, software, peripheral equipment, local area networks, PC and Mac hardware, software and specialized applications

  • Advanced troubleshooting skills of complex hardware and software

  • Experience with IT ticketing system (Cherwell preferred)

  • Effective customer service skills and techniques

  • Must be able to meet project deadlines

  • Effective communication and interpersonal skills; ability to act as a project leader as assigned and work effectively with other staff

  • Good analytical skills

  • Frequent lifting of up to 25 pounds, and occasional lifting up to 50 pounds


  • Associate's degree in a related field

  • CompTIA A+ certification

  • Apple Certified Mac Technician (ACMT) certification


Find your dream job anywhere
with the LiveCareer app.
Download the
LiveCareer app and find
your dream job anywhere

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Administrative Support Anal...

LS Technologies, LLC

Posted 2 days ago

VIEW JOBS 6/22/2018 12:00:00 AM 2018-09-20T00:00 Job Description LS Technologies currently an opening for an Administrative Support Analyst supporting the ongoing installation and implementation of the Event Notification System (ENS) supporting the Federal Aviation Administration (FAA). This position is part of a team supporting the ENS deployment FAA wide under the FAA's Office of Security and Hazardous Materials Safety (ASH). Contractor assistance is needed to support the ongoing installation and implementation of the ENS throughout the FAA. The Administrative Support Analyst supports this effort working in direct support of the ENS Team Lead and Project Team (led by an FAA project Manager): Responsibilities * Developing Test Plans, procedures, schedules, lessons learned * Coordinate with the vendor on version upgrades * Coordinate with the vendor on new user requirements * Coordinate with the PM on new releases and the development of new user's guides and training requirements * Assist in troubleshooting system discrepancies * Work closely with the database administrator on version upgrades and enhancements * Participate in team meetings, document meeting minutes and coordinate all aspects of the ENS project Requirements * Must be able to obtain/maintain a Secret security clearance; pass a background investigation and be permitted to access Personally Identifiable Information (PII) and other sensitive information being stored in, or processed on government systems. Must be US Citizen * Experience in the use of Microsoft office products * Experience in data entry, retrieval and maintenance of essential information in multiple databases * Experience tracking and monitoring data, reports * Ability to communicate clearly, both verbally and in writing Education Requirements * High School, plus 5 year of experience. Travel Required 0%-15%; Some Travel Required LS Technologies, LLC Washington DC

System Support Technician

The Mcclatchy Company