System Support Specialist

JOB DESCRIPTION:

Work with team to troubleshoot tablet, phone and computer issues for national field team via email, chat systems and telephone. Responsibilities include basic/complex tech support for field teams and office, tablets, laptops, cellular system management, MDM software, managing hardware shipments to field teams, and basic network knowledge.

RESPONSIBILITIES:

• Proficiency in and provide support in the following:

• Microsoft Office 365

• Administrate Microsoft Office 365 Accounts

• Rackspace Email Management

• Email Setup

• Large Scale MDM Software experience

• Verizon Wireless Account Management

• iOS & Android

• MDM Software - Meraki experience

• Ability to learn new cloud software systems

• MS Outlook

• Basic Networking

• iPad/Tablet/PC/Laptop troubleshooting in office and via telephone.

• Perform remote control software applications such as MS Teams and Logmein to support field teams

• Perform hardware and software product testing.

• Create/maintain hardware asset documentation. Audit asset tracking once every four weeks for accuracy.

• Website development.

• Performs routine and prescribed duties as assigned by Vice President of Client Services and IT Manager to operate computer equipment.

• Exhibit a positive team attitude with the ability to get along well with other staff members.

• Communicate potential virus threats

Develop new and faster processes to improve AMS IT efficiency

• Frequently use oral, written and technical communication skills in order to support a high call volume.

• Support operation office employees when computer problems occur.

• Server and workstation software maintenance. This includes virus and information backup threats.

• Perform other duties as assigned

JOB REQUIREMENTS:

• 1 to 2 years work experience in tech field required, with help desk experience.

• Excellent communication, presentation, written and technical skills required

• High School Diploma or equivalent. College degree preferred.

• Work independently, manage time, multi-task and problem solve required

• Must be able to sit for long periods of time required

• Ability to meet and/or exceed deadlines required

• Provide excellent customer service to all internal and external customers