System Support Analyst

Position Type :

Full time

Type Of Hire :

Experienced (relevant combo of work and education)

Education Desired :

Bachelor of Commerce/Business

Travel Percentage :

1 - 5%

Job Description

The world of finance moves fast. At FIS, we're faster. Our teams are empowered to learn, grow, and make an impact-in their careers and communities. We deliver innovation that advances the way the world pays, banks and invests. If you want to grow personally and professionally, we'd like to know: Are you FIS?

About the team:

The OTS Global Managed Systems Team offers hosting services for a variety of web-based testing solutions, including capacity tools, repositories, change management software, and terminal integrations. As an System Support Analyst you will be responsible for the onboarding and support of our clients.

Contractual coverage is from 8:00 AM EST to 6:00 PM PST

What you will be doing:

• Coordinate the onboarding process for clients by completing checklists, scheduling calls, submitting internal requests for network connections, and ensuring security and networking approvals.

• Provide onboarding and ongoing support for all testing solutions. Manage inquiries through Jira Help Desk and SNOW for infrastructure requests.

• Monitor email support requests, Jira tickets, and action accordingly within SLA timelines. Engage in internal and external training of software post-onboarding, kickoff calls, and site planning calls.

• Participate in extensive training programs to master product/software functionalities and operations from start to finish.

What you will need:

• A degree in Computer Science, Information Technology, or related fields or equivalent experience

• Proven experience in hosting services, client onboarding, support, and managing infrastructure requests. Background in software testing and training is essential.

• Networking experience, ideally establishing hosted environments and familiarity with security and networking protocols.

• Proficiency in SQL, with the ability to restore or back up databases and execute queries.

• Good understanding of authentication protocols, such as Okta or IDP.

• Excellent teamwork capabilities and eagerness to learn.

• Strong technical aptitude and problem-solving skills.

Added bonus if you have:

• Certifications related to networking, security, or specific software training

What we offer you:

At FIS, we are as committed to growing our employees' careers as our own business. We offer:

• Opportunities to innovate in fintech

• Inclusive and diverse team atmosphere

• Professional and personal development

• Resources to contribute to your community

• Competitive salary and benefits

FIS is committed to providing its employees with an exciting career opportunity and competitive compensation. The pay range for this full-time position is $62,170.00 - $101,340.00 and reflects the minimum and maximum target for new hire salaries for this position based on the posted role, level, and location. Within the range, actual individual starting pay is determined additional factors, including job-related skills, experience, and relevant education or training. Any changes in work location will also impact actual individual starting pay. Please consult with your recruiter about the specific salary range for your preferred location during the hiring process.

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

EEOC Statement

FIS is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, genetic information, national origin, disability, veteran status, and other protected characteristics. The EEO is the Law poster is available here supplement document available here

For positions located in the US, the following conditions apply. If you are made a conditional offer of employment, you will be required to undergo a drug test. ADA Disclaimer: In developing this job description care was taken to include all competencies needed to successfully perform in this position. However, for Americans with Disabilities Act (ADA) purposes, the essential functions of the job may or may not have been described for purposes of ADA reasonable accommodation. All reasonable accommodation requests will be reviewed and evaluated on a case-by-case basis.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

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