System Support Analyst-Entry Level

Hiring Department

Academic IT Services

Job Description

Answer telephone inquiries concerning technology including questions regarding SSO ids, passwords, MFA, Secure Auth, networking, Canvas, email, general purpose software and hardware.

• Install and configure desktop computer systems running Windows, Macintosh OS and peripherals.

• Help faculty, staff, and students get connected to the campus network via VPN (virtual private network), wireless devices and wired devices

• Relocate desktop computers, projectors and peripherals in labs, classrooms, and faculty/staff offices as required.

• Provide computing and av hardware support, including preventative maintenance for the academic classrooms across campus, including the student computer labs

• Interact with coworkers and supervisor to determine customer support procedures that benefit the campus community.

• Provide installation of faculty and staff computers.

• Provide virus remediation

• Provide and maintain laptops for checkout.

• Provide desktop reimaging services

• Have the ability to support Managed Printing and software associated with printing.

• Provide Triton Cards for Faculty, Staff, Students and vendors

Applicants must be authorized to work in the United States. The University will not sponsor applicants for this position for employment visas.

Shift

9:30am-7:00pm Monday - Thursday 9 hours and 4 hours on Friday

Minimum Qualifications

High school diploma required.

Experience with broad range of LAN and device knowledge skills and expansive knowledge of device / workstation hardware/software/operating systems.

Preferred Qualifications

Windows 11 and Apple Experience.

Very strong customer service skills. Imaging and setting up systems are preferred.

Anticipated Hiring Range

Pay commensurate with education and experience.

Hiring Range: $17.00 hourly

Grade: GGS-006

University Title: SYSTEM SUPPORT ANALYST - ENTRY

Application Materials

Application materials include a cover letter and resume. Finalists will be asked to provide references at a later date.

Applicants must combine all application materials into one PDF or Microsoft Word document and upload as a resume attachment to the UMSL Job site: http://umsl.jobs.

Limit document name to 50 characters. Maximum size limit is 11MB. Do not include special characters (e.g., /, &, %, etc.). For questions about the application process, please email employment@umsl.edu. If you are experiencing technical problems, please email umpshrsupport@umsystem.edu.

Benefit Eligibility

This position is eligible for University benefits. As part of your total compensation, the University offers a comprehensive benefits package, including medical, dental and vision plans, retirement, paid time off, short- and long-term disability, paid parental leave, paid caregiver leave, and educational fee discounts for all four UM System campuses. For additional information on University benefits, please visit the Faculty & Staff Benefits website at https://www.umsystem.edu/totalrewards/benefits.

Values Commitment

We value the uniqueness of every individual and strive to ensure each person's success. Contributions from individuals with diverse backgrounds, experiences and perspectives promote intellectual pluralism and enable us to achieve the excellence that we seek in learning, research and engagement. This commitment makes our university a better place to work, learn and innovate.

In your application materials, please discuss your experiences and expertise that support these values and enrich our missions of teaching, research, and engagement.

Equal Employment Opportunity

The University of Missouri System is an Equal Opportunity Employer. Equal Opportunity is and shall be provided for all employees and applicants for employment on the basis of their demonstrated ability and competence without unlawful discrimination on the basis of their race, color, national origin, ancestry, religion, sex, pregnancy, sexual orientation, gender identity, gender expression, age, disability, or protected veteran status, or any other status protected by applicable state or federal law. This policy applies to all employment decisions including, but not limited to, recruiting, hiring, training, promotions, pay practices, benefits, disciplinary actions and terminations. For more information, visit https://www.umsystem.edu/ums/hr/eeo or call the Director of Employee and Labor Relations at 573-882-2146.

To request ADA accommodations, please call the Director of Accessibility and ADA at 573-884-7278.

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