System Director - Supply Chain Management Logistics And Operations Management

POSITION SUMMARY

Responsible for planning, organizing, directing, controlling, and overseeing the activities and personnel of

the receiving, inventory, logistics, and distribution functions across Health First to include receipt, storage,

disposal, transportation of hospital owned equipment, furniture, and transportation and distribution of

equipment, furniture, and supplies. Define and communicate a clear, compelling vision for the department

that effectively ties into the mission and vision of Health First and inspirationally leads the team to achieve

that vision. Maintain a cost effective and efficient materials process (physically, procedurally, and

technologically) utilizing LEAN principles to ensure that necessary supplies are available when needed for

all acute care delivery & materials, Operating Room materials, Cath Lab, Interventional Radiology and

procedure suites and Nursing areas across the system in support of meeting patient

outcomes/experience, operational and fiscal objectives as they relate to Supply Chain Strategy &

Optimization and workforce planning & optimization. Through collaboration and direct accountability with

onsite logistics and materials management staff, develop a system-wide approach for end-to-end supply

chain integration that lowers the total cost of distribution and inventory management functions while

improving customer service and support to all Health First caregivers. Responsible for effective annual

system-side inventories.

PRIMARY ACCOUNTABILITES

1.Engage regularly with key leaders and physician stakeholders about scope of responsibility to

understand strategic plan, goals, metrics, and outcomes, to influence and gain commitment to

compliance, improve operational efficiency, cost effectiveness and customer satisfaction.

2.Communicate expectations and vision for top tier performance, with goals, metrics and provide

ongoing feedback. Demonstrate and promote strategic thinking and drive problem-solving by

empowering and supporting team members to be responsible and accountable within their scope of

practice, including positive work interactions within Supply Chain, between departments and

customers.

3.Review and modify all hospital and Health First Medical Group distribution department strategic plans

and procedures to reduce supply costs. Develop and implement initiatives appropriate for the current

business environment.

a. Develop inventory models to optimize supply chain performance in delivery of medical surgical

products and other supplies to ensure alignment with clinical care.

b. Develop logistic pathways to ensure operational, cost effective, and timely deliveries to all

entities of the healthcare system.

c. Develop, establish, and modify related policies and procedures essential for operational

efficiency, reducing friction, and improving SCM, Logistics and Distribution results.

Promote and support staff participation in applying continuous improvement to existing processes to

enhance the utilization of people and materials, based on expanded use of metrics through analytics

and information technology. Hold operational team members accountable for maintaining appropriate

manpower & schedules, quality improvement measures within their areas of responsibility.

5.Lead respective teams, modeling an engaged work climate, and inspiring individuals and teams to

demonstrate high standard professionalism, while achieving outstanding performance. Foster staff

growth and development through various available or approved resources.

6.As an internal consultant, focused on evaluating and documenting the flow of material through the

health system. Identify gaps in sourcing, logistics, distribution, and inventory management.

Recommend process improvement opportunities to improve quality, operation efficiency, cost

effectiveness, and customer satisfaction.

a. Serve as a subject-matter-expert and knowledgeable leader, influencing and educating others

when disseminating best practices based on reliable internal and external sources, systems,

and data from across the IDN.

b. Create opportunities to demonstrate strategic leadership and supply chain expertise when

influencing and guiding other teams and departments to support and comply with current

procedures and practices and/or new programs and initiatives.

7.Accountable for guaranteeing all implantable and critical care devices and products are compliant with

inventory tracking regulations and best practices, and managed and delivered appropriately and

timely across the health system.

a. Ensure all patient care areas maintain adequate supplies to meet safe and effective patient

care safety, needs, and outcomes.

b. Ensure logistic and materials management activities are integrated with quality outcomes to

deploy continuous improvement and patient safety throughout.

8.Act as Emergency Management Representative on matters related to supply chain operations,

including but not limited to, planning, sourcing, and stocking of supplies to accommodate clinical

practices, supply location reconfiguration, system tracking of supply chain consumption via the

inventory management system, and/or transportation of equipment and supplies throughout the IDN.

9.Ensure all equipment, and product receiving and disposition functions across Health First are in place,

used and support best accounting practices, including FDA Product Recall actions, for product

removal /return across the Health First.

10. Establish performance metrics for all supply intensive departments, across the IDN, to measure

productivity, improving logistics and materials management performance and outcomes through

increased unit-based inventory turns, elimination of duplicate inventories, reducing unofficial

inventories, and decreasing inventory write-offs, while improving customer satisfaction.

11. Leverage materials management technology solutions to achieve optimal efficiencies. Ensure

alignment to other systems, such as materials inventory management, surgical information, patient

charge system, point-of-use technology, and e-commerce.

12. Quantify total costs for materials distribution functions across respective entities and develop

sustainable targets for cost reduction through reduction of redundant processes and improved supply

chain efficiencies.

13. Lead Supply Chain Operations in the surveillance of customer service satisfaction through face-toface interactions and complaint management to improve logistics and materials management

deficiencies in customer service and experience.

MINIMUM QUALIFICATIONS

Education: Bachelor's degree in Business or related field

Work Experience: Five (5) years leadership and proven management expertise in program planning

and development, project management and performance improvement. Extensive knowledge in supply

chain logistics, inventory management, LEAN or other process improvement techniques, distribution

facilities and medical mall support models.

Licensure: N/A

Certification: N/A

Knowledge/Skills/Abilities:

o Strategic Thinking - develop, plan communicate and drive action today and for future demands

o Project Management - demonstrated knowledge of project management practices. Experience

planning and executing large organizational programs and projects.

o Financial Acumen - set measurable outcomes to drive operational and financial stability, while

maximizing quality, operational efficiency, cost reduction, and customer satisfaction

o Communication - oral, written, and auditory; facilitate presenting complex information into

understandable data for diverse audiences

o Influence - a change champion to help others understand facts and can gain commitment on

action required

o Change Agent - Champions change, motivates others to understand and take action to fulfil new

direction

o Conflict Resolution - analyze and prioritize data and situations, present or anticipated, and

develops solutions to achieve objectives, satisfaction, and drive results

o Executive Presence - maintain composure in a fast-paced environment when handling

conflicting priorities, opposing opinions, non-compliance, and other perceived stressful situations;

work towards a win-win solution.

o Customer focus - establishes and maintains positive and productive relationships with

teammates, and internal and external customers while operating with the end user in mind to

achieve desired outcomes.

o Influence - demonstrated ability to assess different views and communicate in such a way to gain

mutual agreement to achieve end result

o MS Office Suite of products and other software and platforms applicable to role

o Initiative - self-directed to know what to do now or in the future

o Flexible - adaptable to adjust to conflicting priorities and/or new direction

o Teamwork - commitment to teamwork

o Leadership - manage various levels of stress involving financial and other reporting deadlines,

field requests for strategic advice, and engage in personnel matters and communications involving

difficult and intense situations.

PREFERRED QUALIFICATIONS

Education: Master's Business Administration

Work Experience: Seven (7) years in logistics, and supply chain management; leadership role within an

Integrated Delivery Network

Licensure: N.A

Certification: N/A

Knowledge/Skills/Abilities:

o Internal Consulting - assess and develop strategy; influence to achieve desired outcomes;

establish and maintain key relationships with significant decision makers and perceived as reliable

subject-matter-expert