System Director Clinical Quality, Patient Access, And Program Growth

PeaceHealth is seeking a System Director Clinical Quality, Patient Access, and Program Growth for a Full Time, 1.00 FTE, Day position. The salary range for this job opening at PeaceHealth is $67.93 - $101.89. The hiring rate is dependent upon several factors, including but not limited to education, training, work experience, terms of any applicable collective bargaining agreement, seniority, etc.

Job Summary

Directs, controls and is accountable for Clinical Quality across Home and Community Service Lines. Develops long- and short-term business strategies, operational plans and oversees implementation. Manages the design, structure, development, and planning issues within scope of direction. Responsible for quality in all Home and Community Services. Provides strategic leadership and day-to-day management for all aspects of the quality function including service line quality committees, quality plan. Serves as a trusted advisor to leaders across Home and Community, PHMG and Hospital Key Stakeholders. Works with system leaders to develop collaborative plans for Home & Community services to align and support strategic system goals. Implements a vision for the H&C intake teams which includes a culture of clinical and service excellence, continuous improvement, and compassionate care. Develops long and short-term operational plans and provides oversight and guidance for program growth through the implementation of Strategic Growth Initiatives. This role is responsible for the execution of a culture of patient centered care and clinical excellence throughout the clinical setting.

Essential Functions

• Serves as a working partner with H&C Service Line Director and/or VP to achieve plans for financial performance, clinical quality, service excellence and patient centered priorities for each service line.

• Provides overall leadership, strategic direction and support for creating clinical value through quality/safety improvement, patient engagement and transforming care models with a focus on lowering overall costs of care. Engages community leadership, medical directors and medical staff leadership in moving toward exceptional clinical outcomes.

• Ensures alignment with service line/organization strategic, financial, and operational plans, and with PeaceHealth system initiatives. Leads and oversees implementation of intake initiatives congruent with annual operating plan.

• Builds and maintains excellent working relationships with all referral sources, managers, and staff with a focus on ensuring competency, compassion, and patient centeredness.

• Supervises or delegates supervision for all assigned caregivers. Provides with overall direction, coordination and evaluation in accordance with the organization's policies and procedures.

• Takes responsibility for quality, service and regulatory compliance for areas of responsibility.

• Works in a collaborative, matrixed, environment to assist with the development and implementation of strategic plans, programs, and business initiatives across PeaceHealth Home and Community services. Partners with the system service line directors and VP of Home and Community to facilitate the operationalization of Strategic Growth Plans.

• Provides knowledge, leadership, facilitation, communication, and project structure/plan to drive effective, efficient, and collaborative strategic and innovative projects within service areas.

• Develops comprehensive plans for executing strategic projects and initiatives within home care service areas. Secures cross-functional resources to accomplish delivery of initiatives and incorporates and aligns input from other experts to ensure delivery of the integrated plan(s). Manages to budget and metrics.

• Ensures that legal and regulatory standards, as well as H&C policies and procedures are implemented and monitored.

• Ensures long-term financial and operational stability by establishing goals focused on reducing overall costs of care, implementing effective systems and providing management oversight. Works to maximize clinical quality and practices which are aligned with fiscal responsibility.

• Performs other duties as assigned.

Qualifications

Education

• Bachelor's Degree Required: in health sciences, nursing or health service field or equivalent combination of education and experience and

• Master's Degree Preferred: or a combination of education and professional experience that provides the caregiver with the requisite knowledge, skills and abilities to successfully perform the job

Experience

• Minimum of 7 years Required: Related leadership experience in an integrated healthcare system in any aspect of quality improvement, strategic program growth development or access services and

• Required: Experience working with flexible staffing models to include staffing volume and cross training to optimize productivity and caregiver satisfaction and

• Required: Experience mentoring, coaching, and counseling and

• Preferred: Knowledge of insurance industry (third party payers and state and federal financial assistance programs)

Credentials

• Required Upon Hire: Registered Nurse

Skills

• Strong medical assessment and problem-solving skills. (Required)
• Ability to understand and apply rehabilitation benefits in the acute inpatient setting. (Required)
• Excellent interpersonal skills required; must be professional in working closely with all customers such as referral sources, physicians, insurance companies, staff, patients and families. (Required)
• Good organization skills and demonstrated ability to multi-task in a fast-paced environment. (Required)
• Ability to take direction from multiple sources and manage competing demands effectively. (Required)
• Excellent communication skills with the ability to communicate with people who have disabling conditions and/or who have cultural differences. (Required)
• Computer experience and knowledge of MS Office. (Required)

Department / Location Specific Notes

Travel to agencies in AK, WA, and OR required.

Working Conditions

Lifting

• Consistently operates computer and other office equipment.

• Exerting up to 10 pounds of force occasionally and/or negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects.

• Sedentary work.

Environmental Conditions

• Predominantly operates in an office environment.

• Some time spent on site in medical/hospital setting.

Mental/Visual

• Ability to communicate and exchange accurate information.

• The worker is required to have close visual acuity to perform an activity such as: preparing and analyzing data and figures; transcribing; viewing a computer terminal; extensive reading.

PeaceHealth is committed to the overall wellbeing of our caregivers: physical, emotional, financial, social, and spiritual. We offer caregivers a competitive and comprehensive total rewards package. Some of the many benefits included in this package are full medical/dental/vision coverage; 403b retirement plan employer base and matching contributions; paid time off; employer-paid life and disability insurance with additional buyup coverage options; tuition and continuing education reimbursement; wellness benefits, and expanded EAP and mental health program.

See how PeaceHealth is committed to Inclusivity, Respect for Diversity and Cultural Humility.

For full consideration of your skills and abilities, please attach a current resume with your application. EEO Affirmative Action Employer/Vets/Disabled in accordance with applicable local, state or federal laws.

PeaceHealth requires a completed Primary Vaccine Series (e.g., 2 dose monovalent Pfizer, Moderna or Novavax series or 1 dose J&J vaccine series) or be Up to Date (receiving the most recent Pfizer/Moderna bivalent vaccine/booster) for COVID-19 vaccination prior to their start date. PeaceHealth has a medical and religious exemption request process for those that are unable to receive the COVID-19 primary vaccine series due to medical/religious reasons. For caregivers that will be working in Oregon there is a personal vaccine exemption form that may be requested.