System Analyst

Description

The St. Louis County Department of Information Technology seeks a knowledgeable Systems Analyst to analyze user requirements, procedures and problems to resolve customer issues as they arise. This Analyst will be part of a team that supports all Departments in St. Louis County and works with other divisions of IT as necessary.

The typical starting salary is $56,659.20 - $62,920.00 yearly depending upon the candidates qualifications as well as budgetary considerations. Additionally, we offer a comprehensive benefits package and a generous Paid Time Off (PTO) policy. To learn more about these and other County benefits, please visithttps://stlouiscountymo.gov/st-louis-county-departments/administration/personnel/benefits.

St. Louis County Government is a qualified agency for the Public Service Loan Forgiveness program managed by the Federal Government. For more information regarding this program, please visithttps://studentaid.gov/manage-loans/forgiveness-cancellation/public-service.

Examples of Duties

• Provide tier 1 and tier 2 technical support

• Troubleshoot and resolve issues with company issued computers and mobile devices

• Install approved software on computers based on approved tickets in the queue

• Collaborate with relevant teams to address issues beyond the scope of this role to provide a beginning-to-end resolution

• Provide remote support when applicable

• Provide deskside support for local and offsite locations

• Document issues, solutions, and maintain accurate records of work performed

• Timely communication on issue status and resolution

• Reset user passwords and create/deprovision user accounts

• Computer imaging and deployment

• Update current IT documents and create new IT documents as needed

Perform other duties as required or assigned.

Minimum Qualifications

Equivalent to a Bachelor's Degree in Computer Science and one year of system analysis experience.

Additional Information

SELECTION AND APPOINTMENT: A selection committee will evaluate the qualifications of each applicant which will include recentness and appropriateness of the applicant's education and experience, answers to the supplemental questions, results of employment references investigated and any other appropriate information available.

The selection committee will admit to the interview only those persons who possess the most job related qualifications and may establish admittance criteria beyond the minimum qualifications stated above. The interview will comprise 100% of the applicant's earned grade. A candidate must earn a qualifying grade of 70 or more on the interview to be eligible for appointment. After initial interviews with the selected candidates are conducted, an email will be sent to the address on file with instructions on how to complete and submit a Conviction Questionnaire. Candidates have 3 days to complete the required questionnaire.

The five top ranking candidates, based on the final grade, will be certified to the Department Director/Appointing Authority who will make the final decision.

All applicants conditionally offered a merit position will be required to submit to urinalysis to screen for illegal drug use prior to appointment. Screening will be performed by a reputable clinical laboratory. The cost of screening will be covered by the County.

HOW TO APPLY: Applicants interested in applying for this position should visit our website atwww.governmentjobs.com/careers/stlouis. We only accept On-line applications.

EQUAL EMPLOYMENT OPPORTUNITY POLICY: The policy of the Civil Service Commission of St. Louis County is to support fair and equitable employment opportunities for all persons regardless of race, color, religion, sex, national origin, age, disability, sexual orientation, gender identity, marital status, veterans' status or political affiliation. Call the Division of Personnel at (314) 615-5429 for more information on this policy.

St. Louis County

Division of Personnel, 7th Floor

Clayton, MO63105

(314)615-5429

Relay MO 711 or 800-735-2966

An Equal Opportunity Employer

Fax: (314) 615-7703

www.stlouiscountymo.gov