Previous HIM/Epic experience preferred JOB SUMMARY: The System Analyst 1, Revenue Cycle position supports and maintains software applications that impact Revenue Cycle, Patient Access, Finance and other Business related areas.# This role provides analytical and application support in the areas of planning, implementation, optimization, and maintenance of business operations.# # ESSENTIAL DUTIES AND RESPONSIBILITIES # Performs application table maintenance as needed in support of requested changes.# Updates and maintains required documentation and issues lists.

Support includes Phone support and routine business unit visits to discuss pending issues

.# Understands computer system functionality, limitations and architecture of supported applications. Participates in various operational meetings to analyze current procedures and workflows, identify problems, makes recommendations and determinations on which software functions and workflows to implement.# Makes suggestions and system configurations to more effectively utilize the software applications to improve production or workflow.# Ability to understand and assist in the development and implementation of policies and procedures as they relate to supported Software applications. Assist in implementing upgrades, including testing of software applications. Assist Educators in the development and delivery of training and documentation for new software releases. # CULTURE OF EXCELLENCE BEHAVIOR EXPECTATIONS To perform the job successfully, an individual should demonstrate the following behavior expectations: # Quality

• Follows policies and procedures; adapts to and manages changes in the environment; Demonstrates accuracy and thoroughness giving attention to details; Looks for ways to improve and promote quality; Applies feedback to improve performance; Manages time and prioritizes effectively to achieve organizational goals. # Service

• Responds promptly to requests for service and assistance; Follows the Mercyhealth Critical Moments of service; Meets commitments; Abides by MH confidentiality and security agreement; Shows respect and sensitivity for cultural differences; and effectively communicates information to partners; Thinks system wide regarding processes and functions. # Partnering

• Shows commitment to the# Mission of Mercyhealth and Culture of Excellence through all words and actions; Exhibits objectivity and openness to other#s views; Demonstrates a high level of participation and engagement in day-to-day work; Gives and welcomes feedback; Generates suggestions for improving work: Embraces teamwork, supports and encourages positive change while giving value to individuals. # Cost

• Conserves organization resources; Understands fiscal responsibility; Works within approved budget; Develops and implements cost saving measures; contributes to profits and revenue. # # EDUCATION # EXPERIENCE # Bachelor#s Degree in Information Technology, Business or other related field preferred. # CERTIFICATION/LICENSURE # Required to achieve and retain department assigned Computer Application certifications while in this role.

ADDITIONAL REQUIREMENTS Passing the Driver

#s License Check and/or Credit Check (for those positions requiring). Passing the WI Caregiver Background Check and/or IL Health Care Workers Background Check. Must be able to follow written/oral instructions. OTHER SKILLS AND ABILITIES: Experience with and demonstrates competence in Microsoft Office Applications. Ability to work independently and be result oriented. Requires excellent verbal and written communication skills and ability to coordinate and prioritize tasks and project components.

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WORK ENVIRONMENT The noise level in the work environment is usually quiet. Occupational Exposure: Category C - No partners in the specified job classification have occupational exposure. # AGE OF PATIENTS SERVED Non-Specific Task (N/A)##################################

INFORMATION ACCESS Partner may access patient care information, financial data, human resource data and strategic and planning data needed to perform their job duties as directed by the director. # WORK CONTACT GROUP ### Partners, physicians, patients/family, visitors, vendors

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SPECIAL PHYSICAL DEMANDS The Special Physical Demands are considered Essential Job Functions of the position with or without reasonable accommodations. While performing the duties of this job, the employee is regularly required to use hands to finger, handle, or feel; reach with hands and arms and talk or hear. The employee is frequently required to sit. The employee is occasionally required to stand; walk; climb or balance and stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.

LEVEL OF SUPERVISION Receives Basic Level of Supervision and Guidance and Direction from Supervisors

SUPERVISES This job has no supervisory responsibilities.

Previous HIM/Epic experience preferred

JOB SUMMARY:

The System Analyst 1, Revenue Cycle position supports and maintains software applications that impact Revenue Cycle, Patient Access, Finance and other Business related areas. This role provides analytical and application support in the areas of planning, implementation, optimization, and maintenance of business operations.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Performs application table maintenance as needed in support of requested changes. Updates and maintains required documentation and issues lists.

• Support includes Phone support and routine business unit visits to discuss pending issues.

• Understands computer system functionality, limitations and architecture of supported applications.

• Participates in various operational meetings to analyze current procedures and workflows, identify problems, makes recommendations and determinations on which software functions and workflows to implement. Makes suggestions and system configurations to more effectively utilize the software applications to improve production or workflow.

• Ability to understand and assist in the development and implementation of policies and procedures as they relate to supported Software applications.

• Assist in implementing upgrades, including testing of software applications.

• Assist Educators in the development and delivery of training and documentation for new software releases.

CULTURE OF EXCELLENCE BEHAVIOR EXPECTATIONS

To perform the job successfully, an individual should demonstrate the following behavior expectations:

Quality

• Follows policies and procedures; adapts to and manages changes in the environment; Demonstrates accuracy and thoroughness giving attention to details; Looks for ways to improve and promote quality; Applies feedback to improve performance; Manages time and prioritizes effectively to achieve organizational goals.

Service

• Responds promptly to requests for service and assistance; Follows the Mercyhealth Critical Moments of service; Meets commitments; Abides by MH confidentiality and security agreement; Shows respect and sensitivity for cultural differences; and effectively communicates information to partners; Thinks system wide regarding processes and functions.

Partnering

• Shows commitment to the Mission of Mercyhealth and Culture of Excellence through all words and actions; Exhibits objectivity and openness to other's views; Demonstrates a high level of participation and engagement in day-to-day work; Gives and welcomes feedback; Generates suggestions for improving work: Embraces teamwork, supports and encourages positive change while giving value to individuals.

Cost

• Conserves organization resources; Understands fiscal responsibility; Works within approved budget; Develops and implements cost saving measures; contributes to profits and revenue.

EDUCATION & EXPERIENCE

Bachelor's Degree in Information Technology, Business or other related field preferred.

CERTIFICATION/LICENSURE

Required to achieve and retain department assigned Computer Application certifications while in this role.

ADDITIONAL REQUIREMENTS

Passing the Driver's License Check and/or Credit Check (for those positions requiring).

Passing the WI Caregiver Background Check and/or IL Health Care Workers Background Check.

Must be able to follow written/oral instructions.

OTHER SKILLS AND ABILITIES:

Experience with and demonstrates competence in Microsoft Office Applications.

Ability to work independently and be result oriented.

Requires excellent verbal and written communication skills and ability to coordinate and prioritize tasks and project components.

WORK ENVIRONMENT

The noise level in the work environment is usually quiet.

Occupational Exposure: Category C - No partners in the specified job classification have occupational exposure.

AGE OF PATIENTS SERVED

Non-Specific Task (N/A)

INFORMATION ACCESS

Partner may access patient care information, financial data, human resource data and strategic and planning data needed to perform their job duties as directed by the director.

WORK CONTACT GROUP

Partners, physicians, patients/family, visitors, vendors

SPECIAL PHYSICAL DEMANDS

The Special Physical Demands are considered Essential Job Functions of the position with or without reasonable accommodations.

While performing the duties of this job, the employee is regularly required to use hands to finger, handle, or feel; reach with hands and arms and talk or hear. The employee is frequently required to sit. The employee is occasionally required to stand; walk; climb or balance and stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.

LEVEL OF SUPERVISION

Receives Basic Level of Supervision and Guidance and Direction from Supervisors

SUPERVISES

This job has no supervisory responsibilities.