System Administrator & Technical Support Specialist

ABOUT OPTA

From our roots providing sand to local foundries in the 1880's, Opta has grown to an international group of companies committed to delivering optimal results for our customers. Opta's purpose is to be the leading supplier of performance solutions for metallurgical, value-added glass, and specialty chemical applications. We strive to be the leading provider of innovative steelmaking reagents, slag conditioners, and metal remediation materials consumed in the North American and European markets. We aim to be the market leader in steelmaking products through an unwavering focus on supporting our customers' needs. We measure our success by our presence in a majority of steel mills throughout the world. Our vision is to expand our geographic reach and broaden into adjacent industries such as aluminum, copper, concrete, and glass.

OPTA CORE VALUES

Accountability and Integrity in everything we do

• PEOPLE: We will invest in our people with promoting Diversity and Inclusion for the success of our organization
• CUSTOMERS: Committed to our customers to deliver Consistent Quality products, Solutions and Service
• SAFETY: Providing employees a Safe environment in which to thrive
• INNOVATION: Deliver outstanding performance through Continuous Improvement and Creativity
• SUSTAINABILITY: Enhancing Sustainability by respecting and protecting the Environment in the communication where we live and work

System Administrator & Technical Support Specialist

Opta is currently seeking a skilled and experienced IT System Administrator & Technical Support Specialist to join our growing team. In this role, you will be responsible for managing our Microsoft 365 environment, provisioning equipment, and providing top-notch technical support for all employees. This is an excellent opportunity for someone with a talent for IT support and System Administration who is looking to make a significant impact in a dynamic organization.

Responsibilities:

• Manage and maintain the Microsoft 365 environment, including user administration, licensing, and security.

• Manage our Microsoft 365 environment, ensuring optimal performance, security, and compliance with company policies and industry standards.

• Provision, configure, and deploy equipment for all employees, ensuring proper setup and alignment with company security policies.

• Ensuring all equipment is accounted for, properly enrolled in Microsoft Endpoint Manager, and kept up to date with the latest operating system and security updates.

• Provide high-quality technical support for all employees, addressing issues related to hardware, software, and connectivity.

• Monitor and maintain the health of the IT infrastructure, performing regular updates, patches, and system maintenance as required.

• Collaborate with department heads to develop and implement IT policies, procedures, and best practices.

• Continuously research and stay updated on emerging technologies and trends to identify opportunities for improving our IT environment.

• Assist with additional IT projects and tasks as needed.

Requirements:

• Bachelor's degree in Information Technology, Computer Science, or a related field.

• Minimum 5 years of experience in IT system administration and support, with a focus on Microsoft 365 administration and Windows desktop support.

• Strong knowledge of Microsoft 365, including user administration, licensing, and security best practices.

• Experience with Microsoft 365 apps including: SharePoint, Teams, One Drive and Office.

• Proficiency in Windows operating systems, equipment provisioning, and remote desktop support.

• Experience with networking and remote connectivity solutions (VPN, RDP, Citrix).

• Excellent problem-solving and critical-thinking skills.

• Strong communication and interpersonal skills, with a customer service-oriented mindset.

• Ability to work independently and as part of a team, managing multiple priorities and meeting deadlines.

• Some travel required to office/manufacturing locations within US and Canada.

• Relevant certifications (Microsoft, ITIL, CompTIA) are a plus.

Opta offers a diverse compensation and benefit package that includes the following:

• Extended Healthcare, Dental, and Vision Benefits

• Health Savings Account

• Life, AD&D, and Dependent Life Insurance

• Short Term and Long Term Disability Insurance

• Employee Assistance Program

• Professional Development

• Paid Time Off

• 401(k) Match

• Competitive Compensation Program

• On Demand Pay (Dayforce Wallet)

We thank everyone for applying however, only those selected for an interview will be contacted.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed above are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.

Opta USA, an Opta Group Company, is an Equal Opportunity Employer and offers employment opportunities to all qualified persons regardless of race, color, religion, sex, age (40-70), national origin, sexual orientation, or physical disability (except where physical or mental abilities are a bona fide occupational requirement).

Other details

• Pay Type Salary

• Min Hiring Rate $75,000.00

• Max Hiring Rate $85,000.00

Apply Now

• Amherst, NY, USA