System Administrator

Role: MAC Admin with JAMF

1.Setup and configuration of all MAC OS system

2.Support Macs, PCs, IOS devices, network equipment, and related peripherals

3.Receive, coordinate, and resolve all daily incidents and requests via the ticketing system, ensuring strong communication and resolution SLAs are met.

4.Assist in the new hire on-boarding and offboarding processes: equipment deploys, account creation, imaging, setup, training, equipment retrieval, account management, security protocols. Ensure processes are followed and coordinated with respective departments.

5.Coordinate and prioritize daily team workload and first level technical escalations

6.Follow up with users on incidents and requests, convey technical solutions and facilitate implementation of fixes for issues with training and documentation

7.Create and maintain documentation on Helpdesk policies, IT technical KB articles, user support, and technology training.

8.Manage all IT equipment and application inventory, licensing, and asset tracking

9.Imaging and reimaging of MAC's Laptops to latest OS Version

10. Diagnosing and Troubleshooting MAC related OS and Hardware problems

11. Strong ability to interact with Customers

12. Zero Touch IT - Self Device enablement through Windows Autopilot and JamF for Mac

13. Strong Troubleshooting of Mac Hardware or Software environments

14. Proactively monitors and reports performance and utilization of assigned technologies

15. Determines migration and upgrade impacts and diagnose/resolve complex technology/application errors.