System Administrator - Service Management

Thisway Woburn , MA 01801

Posted 3 weeks ago

  • Provides efficient and effective first line of support for local, remote and mobile staff.
  • Identify, research and resolve technical issues for users in a positive manner.
  • Add to the IT knowledge base with clear/concise/detailed entries.
  • Treat every issue as an opportunity to educate the end-user.
  • Maintain an accurate inventory of hardware and software licenses.
  • Perform hands-on diagnostics at the desktop level, including installing and upgrading software, implementing file backups, and configuring systems and applications.
  • Test issue remediation to ensure problem has been adequately resolved. Perform post-resolution follow-ups, time permitting.
  • Create and/or maintain end-user documentation on procedures and how-tos.
  • Creation and administration of Active Directory user accounts.
  • Provision new computers for employees.
  • Create and test new images for Windows and Mac Operating Systems.
  • Help in maintaining scanners, copiers and workstations.
  • Provision phones and voicemail boxes (mobile and office).
  • Support summer intern program. To include configuration of computers, administration rights, first line support, and equipment reconciliation when the internship is complete.
  • Administrate and help manage the ITSM system.
  • Order software and hardware for users and maintain a stockage objective for general consumption items.
  • Support the IT Team with duties as necessary to include server, user and network administration.
  • Create Linux accounts and manage groups, home directories, and access.
  • Collaborate with IT Team.

Requirements

  • US Citizen with the ability to obtain Security Clearance
  • 1 3 year's applicable experience
  • Experience in building and supporting Linux endpoints (Ubuntu and Centos)
  • Experience in supporting desktop operating systems including Windows 10, and Mac OSX
  • Experience in supporting typical business and engineering applications (ex. Microsoft Office, Matlab, Visual Studio, VMWare and other scientific/engineering applications) and hardware (mostly Dell and Apple laptops)
  • Intermediate Active Directory skills, capable of managing user accounts, printers and other resources
  • Helpdesk and/or Desktop certifications such as Linux+, Security+, Network+ desired
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System Administrator - Service Management

Thisway