System Administrator

About

This role is a hybrid and located in Markham, Ontario.

NEOGOV is a proud SaaS leader in the Public Sector for HR, Recruiting, employee development, and management. Through the NEOGOV HR Suite, our passion is to bring efficient and more innovative solutions to public sector organizations. We are in business to serve the people who serve the people.

We are seeking an experienced System Administrator to join our team, offering support across our Markham, Ontario office, Toronto Data Center, and to our remote employees. The ideal candidate will possess advanced technical expertise, with a strong background in networking, firewall configurations, and Mobile Device Management (MDM) systems. This role will be responsible for the local support of the office infrastructure as well as triaging tickets in the Help Desk queue.

What You Will do

• User lifecycle management through Active Directory and SSO platforms

• Collaborate on handling advanced help desk support issues.

• Configuring corporate workstations for new hires, staff upgrades

• Key role in hands-on support and technical assistance within a data center environment

• Develop and design patching and automated provisioning workflows within a MDM

• Maintains server and application virtualization technologies including VMWare

• Performs a variety of duties in the monitoring, installation, testing, configuration and troubleshooting of hardware and software and system or application upgrades.

• Document IT procedures and system configurations, collaborating with IT team members and external vendors for smooth operations.

• Collaborating with cross-functional teams to implement IT projects, upgrades, and enhancements

Who You Are

• Excellent communicator with interpersonal skills

• Proficient in documentation and focused on consistent quality support

• Willingness to learn new technologies and services

• Interested in driving automation and taking ownership over SaaS tooling

• Demonstrates self-management skills while working independently from a remote location

What You Have

• 3+ years of experience in Sys Admin or above roles

• Strong understanding of IT infrastructure, covering networks, servers, storage, and cloud tech (such as virtualization)

• Strong knowledge of Windows networking services (Active Directory, DHCP, DNS, etc.)

• Experience with Palo Alto Networks and Cisco networking

• Experience with VMWare

• Experience with Windows MDM such as Desktop Central (Manage Engine) or Microsoft Intune

• Experience with a wide range of SaaS products (Google Suite, Slack, Zapier, Jira, Confluence, etc)

• Foundational industry certifications, such as A+, CCNA, and Security+

• Demonstrates self-management skills while working independently from a remote location

• Experience with Mergers and Acquisitions is a plus

• Ability to lift over 50 pounds

What NEOGOV Offers

• Competitive Wages

• Full Benefits package (medical, dental, vision, etc.) for full-time employees

• Generous PTO to support work-life balance

• RRSP Matching

• Paid Parental Leave

• Autonomy to grow and find your career path with supportive leadership

• Remote working opportunities

• Inclusive and diverse work environment

NEOGOV does not discriminate in employment on the basis of race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or other non-merit factors.