System Administrator - Level 2 - Dept 03 - 501

Only candidates with current TS/SCI clearance will be considered

We are unable to sponsor a clearance at this time A POLYGRAPH is required for this position

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JOB DESCRIPTION:

• Perform System Administration to troubleshoot and maintain a stand-alone research and development laboratory
• This laboratory comprises the network infrastructure, servers (both physical and virtual), and workstations needed to support mission requirements
• Operating systems in use include several flavors of Linux, Windows, and OS X
• Hardware includes: Dell servers, switches, network attached storage arrays, and tape drives; Symantec backup appliance; Cisco switches; Apple workstations; and custom built workstations
• Provides support for implementation, troubleshooting and maintenance of IT systems
• Manages the daily activities of configuration and operation of IT systems
• Provides Tier 1 (Help Desk) problem identification, diagnosis and resolution of problems
• Provide assistance to users in accessing and using IT systems
• Provides support to IT systems including day-to-day operations, monitoring and problem resolution for all of the client/server/storage/network devices, mobile devices, etc.
• Provides Tier 1 (Help Desk) and Tier 2 (Escalation) problem identification, diagnosis and resolution of problems
• Provides support for the escalation and communication of status to agency management and internal customers
• Optimizes system operations and resource utilization, and performs system capacity analysis and planning
• Provides support for the dispatch system and hardware problems and remains involved in the resolution process
• Provides in-depth experience in trouble-shooting IT systems
• Configures and manages UNIX and Windows operating systems and installs/loads operating system software, troubleshoots, maintains integrity and configures network components along with implementing operating systems enhancements to improve reliability and performance
• Provides detailed analysis and feedback to agency management and internal customers for escalated tickets

REQUIRED SKILLS:

• Experience in supporting and troubleshooting issues in a lab network to include user accounts, installation of cabling and equipment, initial troubleshooting, etc.
• Experience performing data transfers procedures
• Skilled at documenting processes and procedures as well as document editing
• Experience in either Windows or Linux
• Familiarity with ticketing processes
• Level 1 IAT certification (example: Security+ CE, A+ CE, CCNA-Security, CND, Network+ CE, SSCP, CISSP, etc.)

• Experience with Citrix and VMware virtualization platforms
• Experience installing and configuring virtual servers and clients

EDUCATION AND EXPERIENCE:

• Ten (10) years’ experience in programs and contracts of similar scope, type, and complexity is required
• Bachelor’s degree in a technical discipline from an accredited college or university is required
• Five (5) years of additional system administration experience may be substituted for a bachelor’s degree

You must have TS/SCI Clearance for this position
A POLYGRAPH is required for this position

BENEFITS:

• Competitive salary
• Employer-paid health care 100% (CareFirst – Medical, Dental, and Vision)
• 401k Safe Harbor Plan – 6% match – Immediately vested
• 25 days personal time off
• 11 Federal Holidays
• Up to 3 Employer Paid Code Red Days (due to weather, shutdown, etc.)
• $5,000 per year for Training/Personal Development
• Employer-paid Short-Term Disability/Long Term Disability/Life Insurance/AD&D

We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.