System Administrator - Level 0 - Dept 02 - 051

Only candidates with current TS/SCI clearance will be considered

We are unable to sponsor a clearance at this time A POLYGRAPH is required for this position

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JOB DESCRIPTION:  

• Part of the Multi-Factor Authentication (MFA) Help Desk team, which issues and maintains RSA, SIPR, and NIPR tokens
• Responsible for issuing RSA tokens and providing metrics on these activities 
• Perform basic troubleshooting for RSA Token requests
• Gather information regarding RSA Token problems for escalation to the next level.
• Maintain, hand out, and take returns of RSA tokens from users at each distribution site.
• Interact effectively, courteously, and directly with the technical teams to accurately report technical issues.
• Read, write, and maintain standard operating procedures and technical documentation.
• Produce and/or contribute to IT knowledge articles.
• Provide metrics on the distribution process and can transfer this and other related data to source systems for follow on processing.

DESIRED SKILLS: 

• Expertise with Windows Operating Systems
• Understanding of computer security principles
• Ability to work in a customer service-oriented environment in a professional manner
• Ability to work independently to triage issues and prioritize tasks.
• Strong organizational and management skills, including the ability to multitask
• Ability to work with minimum supervision and meet task deadlines
• Experience with scripting using various scripting languages
• Experience maintaining logs and a ticketing system to keep accurate track of workload and status of tasks
• Ability to adhere to established processes and procedures and updates SOPs as required

EDUCATION: 

• Bachelor's degree in a technical discipline from an accredited college or university  
• Three (3) years' experience as a System Administrator performing tasks like what is required for the position
• Four (4) years of additional experience may be substituted for a bachelor's degree

You must have TS/SCI Clearance for this position
A POLYGRAPH is required for this position

BENEFITS:

• Competitive salary
• Employer-paid health care 100% (CareFirst – Medical, Dental, and Vision)
• 401k Safe Harbor Plan – 6% match – Immediately vested
• 25 days personal time off
• 11 Federal Holidays
• Up to 3 Employer Paid Code Red Days (due to weather, shutdown, etc.)
• $5,000 per year for Training/Personal Development
• Employer-paid Short-Term Disability/Long Term Disability/Life Insurance/AD&D

We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.