System Administrator - Information Systems

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Located in the heart of the Coachella Valley, you have access to resort-style living and world-class amenities throughout Southern California.

• Job Objective: A brief overview of the position.

• The position is primarily responsible for managing, automating and optimizing the care and support of servers, core application infrastructure, workstations and/or mobile devices at Eisenhower Medical Center (EMC). This position will work in one of two areas: desktop support or data center support.

• Reports to

• Manager, Enterprise Infrastructure, or Manager, Desktop and Mobility Support

• Director, Technical Support, Information Systems

• Supervises

• N/A

• Ages of Patients

• N/A

• Blood Borne Pathogens

• Minimal/ No Potential

• Qualifications

• Education

• Bachelor's Degree in IT or Computer Science or equivalent work experience

• Licensure/Certification

• Required: Security+, or must complete Security+ (or comparable course) within one year of hire

• Preferred: MCITP, MCTS, A+, Network+

• Epic technical certifications required for some positions

• Experience

• Required: 3+ years as a System Administrator in an Enterprise environment, or equivalent environment and role

• Preferred: Experience supporting a healthcare enterprise environment or healthcare data center

• Essential Responsibilities

• Demonstrates compliance with Code of Conduct and compliance policies, and takes action to resolve compliance questions or concerns and report suspected violations.

• Provides support for all servers, workstations, mobile devices and other IT infrastructure.

• Communicates regularly with internal applications and operational staff, as appropriate, in order to ensure the system integrity, security and availability

• Checks ticket management and project work queues daily. Updates work orders, trouble tickets and project tasks on a weekly basis until tasks are complete.

• Automates as many IT processes as possible to reduce delivery time of IT services.(pc refresh, server provisioning, VM builds, server de-provisioning, etc.)

• Reviews, analyzes, and evaluates information technology systems operations and their effectiveness. Suggests plans for improvement or automation when appropriate.

• Develops comprehensive test plans to validate scripts, pushes and other changes.

• Supports the IT System Analysts during and post implementation of all IT systems.

• Uses extensive experience to quickly evaluate and resolve complex technical issues while following industry standards and best practices.

• Participates on committees and in meetings where issues involving security and systems are discussed.

• Effectively communicates with IS staff members, vendors and users, and facilitates communication between these groups to identify system needs, modifications, and/or issues. Works with these groups to reach resolution of issues, define necessary modifications and develop solutions.

• Demonstrates excellent time and project management skills as well as organizational and personal skills to work with a variety of people.

• Advises Director or Manager of any issues that could relate to poor customer satisfaction, breaches in security and/or operational risks.

• Works as team member and independently with minimal supervision.

• Participate in an on-call rotation.

• Has a friendly and proactive attitude to helping others in the IT and other departments.

• Performs other duties as assigned.

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Eisenhower Health offers a generous benefits package and a matched retirement plan.

Employees are eligible to participate in a benefits program designed to make a difference for you and your family.

View Full Benefits

A Culture of Positivity and Support

From the beginning, this organization formed a culture based on strong values, commitments and a passion for service and professional excellence.

What Our Nurses Say

One of my very favorite things about working at Eisenhower Health is the culture on inclusivity that we have and a strong base for evidence-based practice.

Lori

Neonatal Nurse

One of the greatest things about working as a nurse at Eisenhower Health is how much support you get from Administration. We keep on improving the process here. It's a fantastic place to work.

Richard

Nursing Supervisor

My favorite thing about working at Eisenhower Health is the camaraderie within my unit and with the different departments.

Jennifer

Registered Nurse

Be a Part of an Award-Winning Team