Maintains workstations and peripherals at the highest level of availability and reliability. Administers LAN and desktop tools, hardware, software and peripheral installations or configurations, MACS, small project, problem resolution and documentation.
Clearly and consistently communicates all desktop technology operational directions established for the enterprise.
Consults on desktop applications and configurations to improve employee productivity.
Troubleshoots software, hardware, protocol and workstations.
Provides first and second level diagnostic Help Desk support for hardware, software, operating systems and peripherals.
Recommends, designs, builds and supports PC workstations.
Builds and maintains detailed workstation documentation including configuration of desktop software and impact of additions, deletions or upgrades to the workstation.
Assumes responsibility for on going support requirements of the client area including responsibilities for all hardware components.
Other duties as assigned.
Certification(s) in Microsoft desktop operating systems (95/98/NT/2000) preferred.
For Information Technology Division caregivers, ITIL Foundations certification is required within 6 months of position start date.
Complexity of Work:
Within scope of job, requires critical thinking skills, decisive judgment and the ability to work with minimal supervision.
Must be able to work in a stressful environment.
Troubleshooting skills and customer service skills
Networking or programming experience.
Will be required to frequently move, box, personal computers, 17 monitors, printers and peripherals up to 75 pounds via the use of a two-wheeled cart or dolly.
May occasionally be required to transport equipment in personal vehicle.
Requires normal or corrected vision, hearing and speech.
Requires frequent standing, walking, sitting and manual dexterity to operate computer.
Personal Protective Equipment:
The policy of Cleveland Clinic and its system hospitals (Cleveland Clinic) is to provide equal opportunity to all of our employees and applicants for employment in our tobacco free and drug free environment. All offers of employment are followed by testing for controlled substance and nicotine. Job offers will be rescinded for candidates for employment who test positive for nicotine. Candidates for employment who are impacted by Cleveland Clinic's Smoking Policy will be permitted to reapply for open positions after 90 days. Decisions concerning employment, transfers and promotions are made upon the basis of the best qualified candidate without regard to color, race, religion, national origin, age, sex, sexual orientation, marital status, ancestry, status as a disabled or Vietnam era veteran or any other characteristic protected by law. Information provided on this application may be shared with any Cleveland Clinic facility.
Cleveland Clinic is pleased to be an equal employment employer: Women/Minorities/Veterans/Individuals with Disabilities