System Administrator

The System Administrator will provide on-going System Administration and maintenance services. The resident position entails working for the customer site alongside the customer IT, Communications Center staff. The position is focused on the Hexagon Public Safety Dispatch, and Mobile system(s) and includes:

• Trouble shooting and maintenance of Hexagon Public Safety software, technical support, installation, and configuration of same, SQL Server Database Maintenance, data loading, backup, and purging
• General System Administration duties such as installing operating system service packs and maintaining user accounts and deploying system and file updates
• Participation in upgrades, maintenance releases and service packs is expected
• This individual will also have a role in Map/GIS as it relates to the Hexagon Public Safety software
• Assisting customer network and IT staff in supplying initial technical support to end-users, the resident will coordinate with Hexagon Support Analysts when resolving system and software issues
• Some user interface configuration work and modification will be required but no actual software programming
• Undertake issue resolution and troubleshooting of end-user problems in conjunction with the Customer Support Center
• Informal training for customer staff in system administration activities as well as maintaining detailed documentation on the system and configuration will also be required
• Actual end-user training is not within the scope of this position