HD Supply (NASDAQ:HDS) (www.hdsupply.com) is one of the largest industrial distributors in North America. The company provides a broad range of products and value-add services to approximately 500,000 customers with leadership positions in maintenance, repair and operations and specialty construction sectors. Through approximately 260 locations across 36 states and six Canadian provinces, the company's approximately 11,000 associates provide localized, customer-driven services including jobsite delivery, will call or direct-ship options, diversified logistics and innovative solutions that contribute to its customers' success. With an active commitment to the communities in which we operate, HD Supply associates are part of a thriving organization that supports the virtues of wellness, diversity and inclusion all of which are top priorities for the company. Equally as important is empowering our associates to grow professionally while providing competitive benefits and compensation. If you're ready to find a rewarding career and achieve your full potential with a growing industry leader, HD Supply is ready for you!
Job Description & Qualifications
Responsible for monitoring, scheduling, processing, back-up and archiving batch jobs for multiple lines of business. Escalate high severity issues for all lines of business to on-call team for immediate resolution. Monitor Data Center environmental and hardware performance and escalate alerts for prompt resolution to ensure optimal system performance.
Major Tasks, Responsibilities and Key Accountabilities
Executes and monitors job streams based on daily, weekly, monthly schedules or as requested and records and escalates discrepancies as needed.
Supports and monitors data back-ups based on daily, weekly, and monthly schedules to include executing month-end backups according to run schedules, initiating notification of backup and/or server issues, monitoring for hardware failures, loading and unloading of media, assigning retention dates for off-site storage and restores, and arranging delivery of media for restore request from off-site storage facility (Iron Mountain).
Provides specified data files to vendors and lines of business (i.e. - credit files; invoices) and verifies validity and receipt of transferred files.
Operates as the Operational Intelligence Center providing improved searches to lines of business supported by the GSC support teams and our off-shore partners.
Manages severity 1 and 2 Infrastructure related incident tickets by escalating to appropriate on-call teams and initiating problem resolution, providing timely updates and follow-up as needed.
Performs other duties as assigned.
Nature and Scope
Refers complex, unusual problems to supervisor.
Under general supervision, exercises some judgment in accordance with well-defined policies, procedures, and techniques. Work typically involves regular review of output by a senior coworker or supervisor.
Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable.
Most of the time is spent sitting in the same position or standing/walking and/or there is some requirement to lift or handle material or equipment of moderate weight (8-20 pounds).
Typically requires overnight travel less than 10% of the time.
Education and Experience
Preferred Qualifications & Job Specific Details
2-5 years experience as a Computer Operator or System Administrator.
Experience monitoring Unix, Linux, and Windows systems.
Experience with Veritas Netbackup
Job Scheduler experience, preferably UC4