First United Methodist Church Nashville , TN 37201
System Administrator Nashville, Tennessee (TN), United States 37203
The General Council on Finance and Administration is seeking an individual to perform duties involved in computer/server technical support which includes responding to support requests via the helpdesk ticketing system. Projects and requests will involve server setup & configuration, backup configuration and monitoring, hardware & software trouble shooting, following inventory procedures, some end user training, and support along with communication with vendors for product research and support.
Troubleshoots & supports server related software and hardware issues in person or by phone
Helps with monitoring the health of all servers IT assets.
Works in conjunction with the Infrastructure Team to maintain and resolve issues related to VMware, Storage, Server Hosts, Backup Software, Networking and other server related assets including setting up and provisioning a new server
Monitoring the data center environment.
Keep up to date with server patching procedures and system updates.
Serves as back-up & level 3 support to the help desk. Handles multiple projects simultaneously.
Assists in obtaining and preparing data for decision-making, planning and evaluation.
Prepares and maintains appropriate written documentation for systems, infrastructure, maintenance logs, and procedures, write procedures, use knowledgebase and have good documentation process.
Travel to end user sites to assist with support and new installations. Domestic (45%) & International (5%)
Associate Degree in Computer Science or equivalent work place experience
Knowledge of Word, Excel, Access, and comfortable learning new technology skills.
WMware, Avamar, Microsoft Certifications, A+ preferred.
Effective working knowledge of network component infrastructure and interaction
2-3 years directly related experience
Excellent end user technical support and troubleshooting skills.
Good communication skills.
Strong multi-tasking, problem solving, and organizational skills
Must have ability to work independently as well as a team player.
Benefits for this position include, but are not limited to:
Medical, Dental and Vision coverage
Employer paid basic life insurance
Employer paid short and long term disability
22 vacation days per year
12 sick days per year
11 Holidays per year
Email resume and cover letter to firstname.lastname@example.org
Closing Date: when position is filled
No Staffing Agencies or Recruitment Firms
Contact: Cianta Hogan
Closing Date: 09/20/18