System Administrator

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SUMMARY

The System Administrator acts as the lead system administrator to serve the needs of the DPG/WDTC data science support contract. Must have required skillset in EMC, Sharepoint, Citrix, VMWare, Windows Server, and Red Hat Linux.

ESSENTIAL REQUIREMENTS

Must have a valid U.S. Driver's License.

Must be able to pass a customer background check for access to facilities, equipment and property. This Homeland Security Investigation requires U.S. Citizenship.

IAT II: Must have a minimum of one (1) qualifying baseline certification: GSEC, Security+ Ce, SSCP, CCNA-Security, CISSP (or Associate), CISA, GCIH, GCED, or CASP CE.

Must have a minimum of one (1) qualifying computing environment below or other relevant computing environment certification (s):

Red Hat Certified System

Administrator (RHCSA)

Red Hat Certified

Engineer (RHCE)

Red Hat Certified

Architect (RHCA)

Microsoft Certified IT Professional (Server

Tracks)

Microsoft Certified Solutions Associate

(MCSA) (Server Tracks)

Microsoft Certified

Solutions Expert (MCSE) (Server Tracks)

Microsoft Certified Technology Specialist

(MCTS) (Server Tracks)

VMWare Certified

Professional (VCP)

VMWare Certified Advanced Professional

(VCAP)

VMWare Certified Implementation Expert

(VCIX)

VMWare Certified Design

Expert (VCDX)

EMC Certification

(Specialist level or higher)

KEY DUTIES AND RESPONSIBILITIES

Essential Duties and responsibilities include the following. Other duties may be assigned.

Adheres to DoDD 8140, The Defense Cyber Workforce Framework (DCWF) and DoD 8570 when filling roles to complete the duties/tasks stated below. This includes required KSAs associated with each work role as stated in the DCWF as well required certifications per DoD 8570. Typical DCWF work roles and associated codes for these duties include System Administrator (DCWF code 451 and DoD 8570 IAT-II) and Database Administrator (DCWF code 421 and DoD 8570 IAT-II).

Participates in the implementation of system monitoring components including new servers, software and upgrades to include installation, upgrade, support and troubleshooting of monitoring systems.

Logs all requests for assistance and all deficiencies upon discovery, and track solutions, in the Government approved trouble ticketing system. Complete monthly a minimum of 80% of all change/trouble tickets in each trouble ticket priority (Low, Medium or High). Low is defined as assigned within 24 hours; completed within 48 hours of being assigned.

Medium is assigned within 4 hours; completed within 8 hours of being assigned. High is assigned within 1 hour; completed within 2 hours of being assigned. A status update for each open ticket will be annotated in the ticket database upon a change of status, or if no change of status occurs, monthly.

Include an explanation of ticket status for tickets remaining open from one month to the next in the contractor's monthly status report. Deviation from required timelines shall be coordinated with and approved by Contracting Officer's Representative (COR). The Government estimates a total of approximately 425 - 450 tickets per year.

Administers locally and remotely the following: backup systems, virtualization, storage and patch management of local and remote network appliances (i.e., hardware, virtual platforms and applications.

Analyze, log, track and resolve complex software/hardware matters pertaining to networking connectivity issues, printers, servers, infrastructure and applications to meet customer needs.

Coordinates hardware and software testing, installations and upgrades to ensure monitoring is properly performed IAW current policy.

Coordinates and monitor troubleshooting to isolate and diagnose common monitoring system problems and document monitoring system events to ensure continuous function.

Ensures installations are IAW established local procedures.

Configures, tracks and maintains server room capacity.

Manages equipment moves while in compliance with Automated Data Processing Equipment (ADPE) management.

Coordinates modifications to equipment after asset and configuration manager approval.

Submits any proposed modifications or deviations to the architectural baseline to the configuration manager for waiver or deviation approval prior to execution of any architecture modification.

Complies with existing Change Management strategies and existing baseline change management processes and procedures.

Maintains as-built drawings at a Government-provided centralized site, update the drawings as configuration changes occur, inspect the drawings submitted by others and provide a list of discrepancies to the configuration manager. All discrepancies shall be reported to the CIO and COR and corrected.

Maintains detailed rack diagrams.

Coordinates any equipment moves to and from server racks and annotate updates within the Configuration Management Database (CMDB) and rack diagrams.

Centrally manages server hardware, operating systems and applications, provided for TNET.

Provides routine application patching and upgrade management for operating systems and commercial applications (i.e., Java, Microsoft Office, etc.)

Maintains the application operating requirements, configuration control information (i.e., version and vendor Point of Contact).

Maintains audit logs for no less than 365 days (or as space allows) for all servers and monitoring systems. The Contractor shall make logs immediately available to the Government upon request.

Provides support to users in the development of technical specifications for system requirements (e.g. sizing of storage to meet service levels).

Audits system event and error logs to identify weak configurations and security vulnerabilities. Report findings upon discovery to the ISSM, CIO and COR. Correct deficiencies upon CIO approval.

Evaluates, troubleshoots, and repairs Windows and non-Windows based servers, workstations and laptops. Any repairs requiring external support must be coordinated and approved by the Government. Contractor may be required to provide assistance to third-party vendors.

Performs data recovery from backups and from damaged data storage devices.

Administers storage area networks, Network Attached Storage (NAS) (EMC VNX and Data Domain), and tape back-up (Quantum Scalar) ensuring proper allocation to users and proper archival strategies.

Administers the following server technologies: Cisco Unified Computing System, Linux high performing computing, HP, Dell, VMware ESXi, Azure, Crestron and Citrix.

Plans daily activities within the guidelines of company policy, job description and supervisor's instruction in such a way as to maximize personal output.

Responsible for aiding in own self-development by being available and receptive to all training made available by the company.

OTHER DUTIES

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

EDUCATION AND EXPERIENCE

High school diploma or general education degree (GED) and a minimum of three (3) years relevant experience and/or training, or equivalent combination of education/experience.

JOB SPECIFIC KNOWLEDGE/SKILLS/ABILITIES

Installing, setting, and keeping track of computer networks and the equipment they contain, such as desktops, laptops, printers, mobile devices, intranet connections, and email systems.

Analyzing, identifying, fixing, and recording network and server problems.

Establishing and keeping up system records and papers, such as user manuals and update logs.

Establishing connections between computers and local and wide networks.

Ensuring the data and infrastructure of the organization are secure.

Performing daily security backups in case a server or program were to malfunction.

Restoring service to prevent any unhappy customers or financial losses.

Updating staff on system updates and modifications.

LANGUAGE SKILLS

Ability to read, analyze and interpret general business periodicals, professional journals, technical procedures or governmental regulations. Ability to write reports, business correspondence and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, customers and the general public.

MATHEMATICAL SKILLS

Ability to work with mathematical concepts such as probability and statistical inference, and fundamentals of plane and solid geometry and trigonometry. Ability to apply concepts such as fractions, percentages, ratios and proportions to practical situations.

REASONING ABILITY

Ability to define problems, collect data, establish facts and draw valid conclusions. Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this job.

Work is primarily performed in an office environment. Regularly required to sit.

Regularly required use hands to finger, handle, or feel, reach with hands and arms to handle objects and operate tools, computer, and/or controls. Required to speak and hear. Occasionally required to stand, walk and stoop, kneel, crouch, or crawl.

Must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, depth perception, and ability to adjust focus. Exposed to general office noise with computers printers and light traffic.

CNI CORE COMPETENCIES

Responsible for the integration of CNI Core Competencies into daily functions, including commitment to integrity, knowledge/quality of work, supporting financial goals of the company, initiative/motivation, cooperation/relationships, problem analysis/discretion, accomplishing goals through organization, positive oral/written communication skills, leadership abilities, commitment to Affirmative Action, reliability/dependability, flexibility and ownership/accountability of actions taken.

COMPLIANCE

Promotes and encourages a culture of compliance with all applicable rules (federal, state, local, Federal Acquisition Regulations, Code of Federal Regulations, Prime Contract requirements, etc.) for themselves and the company as a whole. Fosters an environment in which they will report any violations or reasonably suspected violation of CNI policy, FAR, and/or CFR and are comfortable discussing the myriad compliance, conflict, FAR, CFR, etc. issues that arise during the performance of a government contract.

EOE including Disability/Vet

This position is contingent upon contract award

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