Define, design, and implement network communications and solutions within a fast-paced, leading edge database/applications company.
Perform performance trend analysis and manage the server/network capacity. Propose client configuration and implement technical solutions to enhance and/or troubleshoot the system. Work with others to define, coordinate vendor purchase needs. Responsible for support documentation as well.
Job duties are varied and complex utilizing independent judgment. May have project lead role. 5 years of related experience in a medium to large network distributed and computing environment. BS in Computer Science or related field.
Oracle is an Affirmative Action-Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veterans status, age, or any other characteristic protected by law.
We are building the next generation IaaS cloud and the next generation cloud support experience to go with it. We are building a team of energetic, customer-focused site reliability engineers to build a world-first and best in class customer experience blending sys admin, incident commander, and NOC engineer disciplines. You'll be part of a team that learns deeply how our cloud platform works so you can be the bridge between Engineering and Operations.
As part of the broader Engineering organization, you will act as the voice of the customer to influence product features and plans to improve customer experience. This role is integral to the success of our customer relationships and is critical to the success of the platform.
This role will support Oracle's Government customers.
Act as lead/mentor for Tier 1 Operators.
Act as a point of escalation for incidents and other issues arising within the region.
Operates and performs maintenance to services running within the region.
Deploys code and executes other changes within the region.
Troubleshoots operational issues on behalf of service teams.
Ensures timely resolution and documentation of incidents through bridges.
Ensures thorough documentation of incidents through company-standard reporting methods.
Monitors the region for faults, alarms, and other errors. Informs internal teams as required through process and procedure.
Ability to maintain a US government Top Secret security clearance.
Bachelor's degree, in Computer Science, MIS or another technical field, or equivalent work experience.
Experience with Linux.
Experience deploying code within change management procedures.
Experience participating in or running incident bridges.
Experience troubleshooting complex software and/or networking issues.
Customer obsession, passion for delighting customers.
Strong understanding of cloud concepts and platforms.
Experience in cloud technical support, operations, NOC or similar is preferred, but not required.
Experience working with government customers is preferred, but not required.
Proven ability to quickly learn new technical domains and then train others.
Great verbal and written communication skills.
The Oracle Cloud Infrastructure (OCI) team can provide you the opportunity to build and operate a suite of massive scale, integrated cloud services in a broadly distributed, multi-tenant cloud environment. OCI is committed to providing the best in cloud products that meet the needs of our customers who are tackling some of the world's biggest challenges.
We offer unique opportunities for smart, hands-on engineers with the expertise and passion to solve difficult problems in distributed highly available services and virtualized infrastructure. At every level, our engineers have a significant technical and business impact designing and building innovative new systems to power our customer's business critical applications.