Job Description: Fueled by a fundamental belief that having access to financial services creates opportunity, PayPal (NASDAQ: PYPL) is committed to democratizing financial services and empowering people and businesses to join and thrive in the global economy. Our open digital payments platform gives PayPal's 244 million active account holders the confidence to connect and transact in new and powerful ways, whether they are online, on a mobile device, in an app, or in person. Through a combination of technological innovation and strategic partnerships, PayPal creates better ways to manage and move money, and offers choice and flexibility when sending payments, paying or getting paid. Available in more than 200 markets around the world, the PayPal platform, including Braintree, Venmo and Xoom enables consumers and merchants to receive money in more than 100 currencies, withdraw funds in 56 currencies and hold balances in their PayPal accounts in 25 currencies.
If you are passionate about new technologies, have a strong technical background, and are looking for a fun environment where you can continuously expand your knowledge, you are the right fit for this role.
The Site Reliability Engineering Operations (SRE Ops) team is looking for a quality-driven engineer who is ready to constantly challenge his/her mind with a mixture of troubleshooting, code developing, hacking, networking and more.
The SRE Ops Team is a selected group of PayPal technologists always striving to do the right thing for all our internal and external customers. The Team provides a unique opportunity to get not only a depth of knowledge in PayPal's Payment System, but also a breadth of knowledge across PayPal products, teams and initiatives.
No matter if you have previous PayPal experience or not, this is a great opportunity to expand your technical horizons and a launching platform to propel your career into your true call.
Command Center Site Reliability Engineers are the core of PayPal's Critical Response Engineering team. In addition to actively contributing to PayPal's monitoring and automation platforms, SRE Ops engineers will leverage their system administration knowledge and software engineering skills to quickly identify and remediate production impacting incidents.
First responders to any system and application events/impacts that are detected in the PayPal Command Center by various monitoring systems.
Develop and enhance production monitoring and management capabilities leveraging existing platforms and tools.
Work independently and within a team to triage and remediate production system and application incidents.
Handle escalations from PayPal partners about critical issues
Work with Technical Duty Officer and other support teams inside and outside the Command Center in troubleshooting, escalating, and resolving critical site incidents.
Identify recurring system and application issues and work with cloud teams, infra teams, product development, vendors and other stakeholders in investigating and resolving cause.
Send internal communications regarding outages to PayPal merchants, partners and customers.
Maintain accurate documentation of site incidents, including impact details, timelines, steps taken for mitigation / resolution.
Develop and maintain technical documentation for use by all of PayPal operations interacting with the live site.
On-call and weekend support may be required occasionally
We're a purpose-driven company whose beliefs are the foundation for how we conduct business every day. We hold ourselves to our One Team Behaviors which demand that we hold the highest ethical standards, to empower an open and diverse workplace, and strive to treat everyone who is touched by our business with dignity and respect. Our employees challenge the status quo, ask questions, and find solutions. We want to break down barriers to financial empowerment. Join us as we change the way the world defines financial freedom.
PayPal provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, PayPal will provide reasonable accommodations for qualified individuals with disabilities.