System Administrator 2

Quotient Technology Inc. Cincinnati , OH 45201

Posted 5 months ago

Position Summary

Quotient Technology is looking for a System Administrator to join our corporate IT team! We provision a mix of Windows and OSX machines for our internal Business Partners. To be successful in this role you need to be a team player and have a desire to help people solve their computer problems. Knowledge of either Mac, Windows or Linux operating systems is a plus.

Position Responsibilities

  • Provide day-to-day support and troubleshooting of Mac/PC systems, mobile devices, and office printers.

  • Onboard weekly new hires including provisioning of laptops, monitors, and peripherals.

  • Create FAQ and maintain a Knowledge Base. Install/test/troubleshoot applications.

  • Assist office with any and all IT needs as first tier support and sole conduit to the supporting technology service teams via the Service Desk.

  • Answer incoming service calls, emails, instant messages, text, and walk-up requests for both internal and external customers.

  • Laptop imaging, per the company standardized solution.

  • Setup workstations, computers, monitors, printers, telephones and cabling as needed.

  • Assist in shipping/receiving and asset management of IT shipments.

  • Responsible for thorough ticket documentation, escalations to other support groups and monitor the Service Desk ticketing system.

Position Qualifications

  • 2-year degree or equivalent experience required, 4-year degree preferred.

  • Great people skills are a must be driven to solve people's problems and make their day.

  • Have a "knack" for technology able to figure out any system and learn on the go.

  • Windows/Mac System Support and Troubleshooting experience. Linux skills helpful but not required.

  • Windows administration from Windows 7 to Windows 10

  • Working knowledge of Active Directory and Group Policy management

  • Functional knowledge of cloud service platforms (Office 365, Box, Okta, etc.)

  • Multi-tasking flexibility able to work on a variety of projects, adapting to evolving systems and company needs.

  • Experience with imaging and other corporate system management techniques preferred.

  • Experience troubleshooting LAN/WAN/Wireless network issues

  • Ability to lift 30lbs unaided.

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System Administrator 2

Quotient Technology Inc.