Quotient Technology is looking for a System Administrator to join our corporate IT team! We provision a mix of Windows and OSX machines for our internal Business Partners. To be successful in this role you need to be a team player and have a desire to help people solve their computer problems. Knowledge of either Mac, Windows or Linux operating systems is a plus.
Provide day-to-day support and troubleshooting of Mac/PC systems, mobile devices, and office printers.
Onboard weekly new hires including provisioning of laptops, monitors, and peripherals.
Create FAQ and maintain a Knowledge Base. Install/test/troubleshoot applications.
Assist office with any and all IT needs as first tier support and sole conduit to the supporting technology service teams via the Service Desk.
Answer incoming service calls, emails, instant messages, text, and walk-up requests for both internal and external customers.
Laptop imaging, per the company standardized solution.
Setup workstations, computers, monitors, printers, telephones and cabling as needed.
Assist in shipping/receiving and asset management of IT shipments.
Responsible for thorough ticket documentation, escalations to other support groups and monitor the Service Desk ticketing system.
2-year degree or equivalent experience required, 4-year degree preferred.
Great people skills are a must be driven to solve people's problems and make their day.
Have a "knack" for technology able to figure out any system and learn on the go.
Windows/Mac System Support and Troubleshooting experience. Linux skills helpful but not required.
Windows administration from Windows 7 to Windows 10
Working knowledge of Active Directory and Group Policy management
Functional knowledge of cloud service platforms (Office 365, Box, Okta, etc.)
Multi-tasking flexibility able to work on a variety of projects, adapting to evolving systems and company needs.
Experience with imaging and other corporate system management techniques preferred.
Experience troubleshooting LAN/WAN/Wireless network issues
Ability to lift 30lbs unaided.
Quotient Technology Inc.