Sysops Support Administrator

Technical/Functional Skills:

• Working knowledge in administering Windows Server 2012 to 2022 and

• Windows 10 & 11

• Working knowledge of key Windows services like Windows Clustering,

• Windows Print Services, Windows Remote Desktop Services, IIS, File Server,

• FTP, DNS, Load Balancing, etc

• Working knowledge of Citrix Servers and Clients

• Working knowledge on Client-Server Environment

• Knowledge on SQL and PL/SQL

• Knowledge on PowerShell Scripting, VB Scripting, etc

• Knowledge of Unix/Linux Commands, Tomcat Webserver, etc

• Experience Required:

Roles & Responsibilities :

• 24X7 Level 2 Production Support of Windows based applications

• Windows Remote Desktop Servers maintenance and support

• Configure, Maintain, and Support Desktop & Server applications.

• Configure, Maintain, and Support Web applications.

• Resolve client application related issue with help from remote access tools.

• Monitor various alerts and logs and resolve any issues.

• Run scheduled processes and troubleshoot & resolve when they fail and

• escalate if required.

• Troubleshoot application installation, configuration issues on Windows servers

• and clients and engage other teams wherever required.

• Technical team management and skill development (Technical & Domain)

• Monitor and resolve 2 nd level incidents within SLA and escalate where needed.

• Support Development and QA environments and fix issues reported.

• Attend all meetings to facilitate deployments, coordinate with other

• stakeholders providing accurate and timely status reports.