Sys Admin-Windows-Experienced (Enterprise Application Support / Control_M)

Federal Reserve Bank Richmond , VA 23234

Posted 5 months ago

260184 Sys Admin-Windows-Experienced (Enterprise Application Support / Control_M)

Position Summary:

The Data Center Services team currently has an opening for an Enterprise Application Support Technician. This position provides intermediate level support in managing the daily IT Application support changes (scheduling, application code) to the Federal Reserve System infrastructure to minimize the risk of downtime for the banks' financial applications. In addition to reviewing and implementing changes, ensuring documentation and approvals and standards are utilized, ensuring changes are in compliance with Change Management policy, incidents are reviewed and general customer support is provided as required.

This position also provides technical support and expertise for the application support products (Control-M process), support to compliance activities and ensures application support components meet required standards, audit considerations and SLAs.

Principal duties and responsibilities:

  • Works with customers on application support changes (Scheduling, application code), including phone support to assist with and resolve change request issues. Sets up and implements all requested changes, coordinate roll-outs, approvals, change/task assignments and follow up. Analyzes change and incident reports to ensure there are no conflicts with other changes in the IT environment. Documents any adjustments made to a change record for auditing purposes. Maintains Key Events Calendar and produces a daily schedule of changes.

  • Performs resolution of complex scheduling and application software (Control-M) and procedural incidents affecting application systems or the reliability of all platforms. Initiates problem avoidance actions. Analyzes and revises documentation as necessary. Tracks problem documentation and tickets. Provides input and/or recommends solutions to minimize and/or prevent system interruption.

  • May lead moderately complex projects, and participate on technical/complex projects. Provides project updates and prepares management reports as required. Prepares and delivers presentations to all levels of FRIT management and staff.

  • Maintains state-of-the-art knowledge of information technology (IT) products and trends surveying options to position FRIT to meet rapidly expanding and diverse business needs of the FRS System. Keeps abreast of and monitors (IT) industry advances by attending conferences, seminars, and classes, studying industry publications, and participating in professional associations. Researches and evaluates new software/hardware innovations and provides recommendations to management. Assists with the ongoing skills development for all staff.

Position requirements:

Preferred knowledge and skills:

  1. Technical knowledge of Control-M Scheduling software, this includes the full administration, automation and configuration within multi-platform operating systems. Requires knowledge Control-M, and Remedy;
    2)Technical knowledge of multi-platform operating systems (Mainframe, Distributed) and configurations, on-line subsystems and database software (IMS, DB2, Oracle, MQ, and ISV's), network protocol, communications software/hardware (ACF/VTAM, ACF/NCP), and supporting software and utilities;
  2. Solid knowledge of analysis, design, coding, implementation, and maintenance techniques to provide technical support of large, complex multi-platform environments;
  3. Thorough knowledge of change management, performance tuning, monitoring, problem diagnostics, root cause analysis, contingency planning, FRB business functions and technical interdependencies;
  4. Skills to review and clarify user change and support requirements, evaluate new technologies, design and implement complex configurations to address new user requirements and exploit new technologies, and recommend optimum technical and customer support strategies.

  • Other/Additional

  1. Regularly attends to computer terminal for extended period of time (example 4 to 6 hours);
  2. Requires carrying a cell phone or pager for being on call and call back. Call backs occur approximately 5 days per month (20%) due to software problems. On call support on average is 7 days of primary coverage and 7 days of secondary coverage in a 2 month period;
  3. Extended work hours up to 10 days per month (50%) for technical issues, emergency changes, maintenance rollouts, migration schedules, testing, and problem resolution;
  4. Occasional overnight travel averages 2 - 10 nights per year to provide coverage to resolve major/complex technical problems, ensure timely completion of special projects, meet deadlines, application cutovers, infrastructure cutover and testing, problem determination, training, customer meetings, district cutovers, hardware/software upgrades, and contingency tests.

This position requires U.S. Citizenship or US Permanent Resident Status with three or more years of U.S. residency.

Education and experience:

Bachelor's Degree or equivalent experience with 3 to 5 years of relevant work experience.

Preferred Education and experience: Bachelor's Degree with course work in computer science or management information systems preferred or an equivalent combination of education and job-related work experience to equal 1 - 3 years of information services work.

  • Denotes essential duties and/or any physical requirements required to perform essential duties for the role.

Candidate should review the FRB Employee Code of Conduct to ensure compliance with issues related to previous employment and prohibited financial interests. The Code is available on the About Us, Careers webpage at

The deadline for response is July 5, 2019.

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Sys Admin-Windows-Experienced (Enterprise Application Support / Control_M)

Federal Reserve Bank