Sy24-25 PER Session Vacancy Notice # 1109: School Secretary - Back To School Pupil Accounting (Office Of Student Enrollment)

Job Details

(CONTINGENT UPON FUNDING AVAILABILITY AND PROGRAMMATIC APPROVAL; this position is subject to budget approval and availability and may be withdrawn at any time)

POSITION:

Office of Student Enrollment

Pupil Accounting School Secretary

Approximately 5 positions based on budget availability, and not guaranteed. Training is mandatory. There will be two work assignment schedules based on the needs of the office. This assignment is for active and retired licensed NYCPS (NYC Public Schools) School Secretary to meet with families to provide enrollment counseling and placement options for students ages 0-21. Exact number of days and hours to be determined.

Schedule A will commence on August 12, 2024 - August 30, 2024

Schedule B will commence on September 3, 2024 - September 30, 2024

Training will be August 6, 2024 - August 9, 2024. Training locations will be shared prior to the training dates

LOCATION:

Per-Session positions are available in all 5 boroughs. Exact locations to be determined and all work location assignments may be subject to change. Prior locations are not guaranteed.

Work assignment is in person

ELIGIBILITY REQUIREMENTS:

Active or Retired licensed and appointed secretary with Pupil Accounting Secretary experience.

SELECTION CRITERIA:

• At least four (4) years of satisfactory experience in your last position within the NYCDOE.

• Satisfactory ability to provide exceptional customer service (oral and written) to every family.

• Satisfactory ability to differentiate between enrollment policies for children ages 0-3, children who are 3-K or Pre-K aged, children who are in elementary school, children who are in middle school, and children who are in high school.

• Satisfactory ability to enter every family visit or phone call into Service Cloud, in accordance with office guidelines and practices for completed cases.

• Satisfactory ability to be a team player, collaborating and supporting colleagues and supervisors as needed / requested.

• Satisfactory ability to seek assistance and request support from supervisors and/or colleagues, as needed.

• Demonstrated adherence to all OSE protocols regarding but not limited to communication, case escalation, and placement.

• Satisfactory ability to speak and respond to families, colleagues, principals, and other school staff, etc. in a timely, professional, and courteous manner (oral and written).

• Demonstrated command of technology, including computer skills, hardware, and systems, to perform job functions. This includes Office 365 - OneDrive, SharePoint - and Microsoft Office -Excel, TEAMS, Word - as well as Find a School, 3-K/Pre-K Finder, ATS, My Schools, SESIS, and ORACLE/Service Cloud.

• Ability to work and multi-task in a fast-paced environment both individually and in teams, both remotely and in-person.

• Satisfactory experience in and knowledge of NYCDOE schools.

• Ability to communicate effectively in written and spoken English.

• Ability to communicate in languages other than English preferred.

• Achieved Satisfactory or Effective or Highly Effective ratings for the past two years.

• Excellent record of attendance

• Fall Back to School Enrollment Per Session will have two work assignment schedules to select from. You can select both or one of the work assignments. Must be able to work all weekdays on a flexible schedule, up to 7 hours per day, between 7 a.m. and 9 p.m. Fall Back to School Per Session schedule to be determined and subject to change. Work assignment is in person

Schedule A will commence on August 12, 2024 - August 30, 2024

Schedule B will commence on September 3, 2024- September 30, 2024

DUTIES/RESPONSIBILITIES:

• Training is mandatory. Training will be August 6, 2024, through August 9, 2024. Candidates who are not able to attend the scheduled training session will not be hired.

• Arrive or check in promptly and be prepared to work at your assigned time.

• Perform a variety of roles including greeting families, triage counseling families, and using various DOE online systems, including ATS, Service Cloud, Student Profile, Office 365, and MySchools.

• Provide exceptional customer service (oral and written) to every family, appropriately engaging the family to determine the purpose for their visit.

• Enter every family visit or phone call into Service Cloud, in accordance with office guidelines and practices for completed cases and organize cases for counselors.

• Collaborate and provide support to colleagues and supervisors as needed or requested.

• Seek assistance from supervisors and/or colleagues as necessary.

• Coordinate interpretation services and provide documents and forms in translation for families as needed.

• Maintain security and confidentiality of OSE forms and student-related documents and information.

• Report to your director / site supervisor any case where abuse, suicidal thoughts, or bullying are apparent.

• Adhere to all laws, rules, regulations, and policies related to the enrollment of students in temporary housing including students living in domestic violence shelters, unaccompanied youth, students with disabilities, LGBTQ and gender non-conforming / gender expansive, students with accessibility needs, students returning from incarceration or treatment programs, Multilingual Learners, etc.

• Speak and respond to all families, colleagues, principals and other school staff, etc. in a timely, professional, and courteous manner.

• Use Service Cloud, MySchools, ATS, Microsoft Outlook, and Office 365 to perform job functions.

• Look up student information and register students in ATS.

• Support general operations of sites as needed.

• Answers and directs incoming phone calls.

• Provides general administrative support to the Family Welcome Center including faxing, scanning, copying, filing, and mailing.

WORK SCHEDULE:

Ability to work on all weekdays between August 12, 2024 - August 30, 2024, (Schedule A) and/or September 3, 2024 - September 30, 2024 (Schedule B), on a flexible schedule, up to 7 hours per day, between the hours of 7 a.m. and 9 p.m. Staff may be asked to work more than 7 hours per day if required. Specific hours and schedules are not guaranteed. Fall Back to School Per Session Schedule to be determined and subject to change.

Training will be conducted August 6, 2024, through August 9, 2024. Training locations and times will be shared prior to training.

Hours up to, but not limited to the approximate number of hours listed. Additional hours may be granted upon the approval of the hiring manager.

SALARY:

Per Session rates as per the relevant union/organization of the advertised title (Collective Bargaining Agreement). Contingent upon funding availability and programmatic approval.

• Per session salary as per Collective Bargaining Agreement according to most current contractual per session rate.

• You will be paid for the position you are hired for, NOT the last full-time position you held.

• Training Rate will be paid for training days.

• Transportation and out-of-pocket expenses will not be reimbursed.

APPLICATION INSTRUCTIONS:

Please apply online by clicking on the following link: https://www.nycenet.edu/offices/dhr/DPPHiring.

Paper applications will not be accepted.

PLEASE INCLUDE THE ABOVE CIRCULAR NUMBER ON YOUR APPLICATION

If you have any questions about this activity, please e-mail registrationstaff@schools.nyc.gov

Please visit the New York City Department of Education website for more information on per session opportunities: https://www.schools.nyc.gov/careers/other-jobs-in-schools/per-session-jobs

DOE Non-Discrimination Policy.

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