Switchboard Operator

Overview

UnityPoint-St Luke's Hospital

Part-Time

M-F, 4-hour days

The Lead Computer operator coordinates and supports lab information system for UnityPoint Health

• St. Luke's. Support system LIS projects. The Lead is also responsible for identifying, leading, overseeing, and implementing/sustaining process improvement projects in the laboratory according to the organization's strategic plan.

Why UnityPoint Health?

• Culture

• At UnityPoint Health, you matter. Come for a fulfilling career and experience a culture guided by uncompromising values and unwavering belief in doing what's right for the people we serve.

• Benefits

• Our competitive Total Rewards program offers benefits options like 401K match, paid time off and education assistance that align with your needs and priorities, no matter what life stage you're in.

• Diversity, Equity and Inclusion Commitment

• We're committed to ensuring you have a voice that is heard regardless of role, race, gender, religion, or sexual orientation.

• Development

• We believe equipping you with support and development opportunities is an essential part of delivering a remarkable employment experience.

• Community Involvement

• Be an essential part of our core purpose-to improve the health of the people and communities we serve.

Hear more from our team members about why UnityPoint Health is a great place to work at https://dayinthelife.unitypoint.org .

Responsibilities

Computer Operator Lead Laboratory

• Accurately maintains the necessary procedures, documentation, and records to ensure the Laboratory Information System (LIS) is in an "inspection ready" state to meet CAP guidelines and all other applicable standards and regulations including the FDA, HCFA, OSHA, and DNV.

• Maintains system and related documentation including routine operating policies, procedures, and backup contingency plans. Follow system user security per UP policy. Oversees the routine updating of system tables and directories such as the test catalog, SharePoint site, and Teams.

• Superuser of laboratory applications and programs including Sunquest Lab, PowerPath, etc.

• Works with IT to plan and implement periodic vendor updates and releases. Provides structure for scheduled and unscheduled troubleshooting and maintenance. Works with the IT department to coordinate the smooth accurate transmission of information across the LIS/HIS interface and other interfaces as appropriate. Regularly generates informational, statistical, and audit reports.

• Documents and plans replacement schedule for all non-capital and fixed (capital) equipment. Researches and assists with the following of evaluation, budgets, and submitting proposals to replace existing software and hardware. Coordinates validation, tests, and implements updates, enhancements, new software, and systems according to approved protocols.

• Works with the local leadership to establish a framework of clerical policies, procedures, and documentation attendant to LIS operations.

• Provides initial Lab applications training for new laboratory staff members, including students and completion of the HR new hire checklist for LIS system. Submits IT and security tickets for new users and staff.

• Communicates information regarding IT and LIS services for UPH and UPH St. Luke's related to policies, procedures, and training. Acts as a resource to assist staff with understanding and compliance with mandated IT policies and procedures.

• Acts as the point of contact for external clients by providing IT technical expertise, consultation, and support to clinics and customers of Laboratory outreach program. Notifies clients of changes in testing, delays, or downtimes. Works to be aware of customer needs and proactively works to resolve issues.

• Assumes responsibility for personal technical competency and continuing education by attending professional meetings, workshops, Medical Center provided educational opportunities, and involvement in professional organizations. Actively participates outside the department with educational, committee, and or service work.

Computer Operator Lead Laboratory

• Works in close cooperation with the Laboratory Management, holding regular meetings with supervisors to receive direction from Lab Technical, Lab Outreach, and Client Support Managers.

• Identifies and leads lean initiatives to promote quality and reduce waste in laboratory practice, by collaborating with the UPH Lab Leadership.

• Assists with internal audits of pre-analytic, analytic and post-analytic operational Process Improvement activities to ensure compliance with regulatory and accreditation standards.

• Interacts with Laboratory management staff in developing process changes to meet regulations

• Assists with the design of strategies to evaluate processes to make process improvements

• Coordinates the analysis of processes to identify appropriate preventive actions

• Assists with the evaluation of the event management program outcomes and the internal/external audits to assist Laboratory Management staff in developing appropriate corrective actions

• Assists in defining problem areas for Performance Improvement/balanced scorecard indicators

• Ensures that timely and accurate clinical diagnostic information is provided to healthcare professionals so that patient care and customer service is of the highest quality. This includes monitoring failed faxes and chart corrections.

• Communicates clearly, openly, and consistently with Lab Management and staff to assure common access to hospital and department information to promote trust and confidence.

• Recommends modifications to enhance the effectiveness of present IT and Performance Improvement operations.

• Other duties

• Participates on departmental quality assignments on an as needed basis

• Performs other duties as assigned

• Purposefully conducts all aspects of the job in an ethical manner in support of the hospital's commitment to ethical behavior in all areas of personal and professional activity.

Basic UPH Performance Criteria

• Demonstrates the UnityPoint Health Values and Standards of Behaviors as well as adheres to policies and procedures and safety guidelines.

• Demonstrates ability to meet business needs of department with regular, reliable attendance.

• Employee maintains current licenses and/or certifications required for the position.

• Practices and reflects knowledge of CAP, HIPAA, DNV, OSHA and other federal/state regulatory agencies guiding healthcare.

• Completes all annual education and competency requirements within the calendar year.

• Is knowledgeable of hospital and department compliance requirements for federally funded healthcare programs (e.g. Medicare and Medicaid) regarding fraud, waste and abuse. Brings any questions or concerns regarding compliance to the immediate attention of hospital administrative staff. Takes appropriate action on concerns reported by department staff related to compliance.

Qualifications

Minimum Requirements

Identify items that are minimally required to perform the essential functions of this position.

Education:

• Must be MLT, MT, or MLS (ASCP) certified or eligible

Experience:

• 2-4 years. Healthcare informatics experience preferred.

Knowledge/Skills/Abilities:

• Basic understanding of computer databases or computer programming. Understanding of medical laboratory workflows. Lab information system understanding preferred.

• Ability to facilitate, communicate, and negotiate consensus

Other:

• Work may occasionally require travel to other UPH facilities.

• Area of Interest: Information Systems & Technical Support;

• FTE/Hours per pay period: 0.5;

• Department: Lab Administration- SLRMC;

• Shift: M-F, 4-hour days;

• Job ID: 148908;