Unitypoint Health Madison , WI 53706
Posted 2 weeks ago
13018BR
FTE: 0.5
Shift: Week 1: Thu/Fri 9:30a-3:30p. Week 2: Mon/Sun 3p-10p, Wed/Th/Fr 9:30a-3:30p. Rotating holidays.
Compensation: $17.79/hour +, based on experience.
Hours Per Week: 20
Weekends: Yes
Benefit Eligible
The Switchboard Operator is the main information resource for facilitates communication between all Meriter customers, including physicians, patients, staff, and the general public. The operator provides first response for all hospital emergencies and functions as the after-hour call center for Meriter clinics.
Essential functions/responsibilities include but are not limited to:
Displaying extensive knowledge of the entire hospital and basic knowledge of the responsibilities of each department
Relate to and assist callers in finding a patient, physician, or department in a timely but pleasant manner
Answer the hospital emergency line (5555) in a timely manner (2-3 rings)
Monitor and quickly respond to several alarm systems (Fire, Medical Emergency, Door/Panic alarms, gas alarms, weather radio, etc)
Strictly follow protocol for all emergency procedures
Distinguish urgent calls from less urgent calls and prioritize service response
Contact local fire, police, and emergency rescue departments as needed, conveying vital information regarding emergency situations
Respond to calls on the security radio system and dispatch security as needed
Triage calls for Meriter Home health and Meriter Medical Group clinics and physicians after hours
Contact on-call staff when appropriate
Relay critical information to on-call staff member
Why UnityPoint Health?
Visit https://dayinthelife.unitypoint.org/ to hear more from our team members about why UnityPoint Health is a great place to work.
Required Qualifications:
High school diploma or equivalent
1-2 years' experience as a Secretary/Receptionist in a busy public office
1 year computer experience
Valid driver's license when driving any vehicle for work-related reasons.
Proficient computer and keyboarding skills
Excellent communication skills
Excellent grammar, spelling, and word pronunciation/enunciation
Excellent customer service skills
Excellent listening, analytical, and organizational skills
Ability to handle multiple tasks simultaneously
Must be detail oriented
The ability to work well in a fast-paced, ever-changing environment with multiple priorities
Ability to remain calm and focused in stressful emergency situations
EEO/M/F/D/V
Texas Health & Human Services Commission
Posted 2 days ago
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