Switchboard Operator, The American Club
Location: Kohler, WI
Do you enjoy interacting with guests via the phone and recommending lodging, dining, and entertainment options? Do you thrive in a five-star customer service environment? Are you skilled at accurate data entry? If so, the position as Switchboard Operator at the American Club may be the perfect opportunity for you!
Specific responsibilities include:
Answering all incoming calls to Destination Kohler and transferring to appropriate recipients promptly and efficiently while meeting Forbes Travel Guide Five Star expectations
Receiving wake-up call requests from resort guests and record for execution of Front Desks
Maintaining a working knowledge of general resort information
Posting the resort's daily Today letter on Destination Kohler website for guest links
Preparing and mailing information packets for various guest requests
Mailing confirmation hard copies as requested by guests through Central Reservations
This is a part time position working up to 29 hours a week. This position will be on weekdays & weekends, with shifts varying between 6:20am and 11:10pm, but will mostly be evenings.
Two year's work experience, preferably in a call center or an administrative role
Proficient oral and written communication
Excellent interpersonal skills
Strong computer skills
Applicants must be authorized to work in the US without requiring sponsorship now or in the future.
Why Work at Kohler Co.?
Kohler Co.'s mission is to contribute to a higher level of gracious living for those who are touched by our products and services. We understand that it takes investment in our associates' development to make that happen. So, we offer ongoing investment in each individual's personal development and the opportunity to collaborate with others across functions and roles at Kohler.
In addition to the investment in your development, Kohler offers a benefits package including a competitive salary, health, vision, dental, 401(k) with company matching, and more!
Beyond the competitive benefits and compensation, Kohler proudly offers a rich history, steeped in creativity and a commitment to our associates and communities. We invite you to learn more about our culture and company at www.kohlercompany.com.
It is Kohler's policy to recruit, hire, and promote qualified personnel in all job classifications without regard to race, creed, religion, age, sex, sexual orientation, gender identity, marital status, national origin, disability or veteran status. If, as an individual with a disability, you need reasonable accommodation during the recruitment process, please contact firstname.lastname@example.org. Kohler Co. is an equal opportunity/affirmative action employer.