Switchboard Operator: PRN Hours Vary

Firelands Regional Medical Center Sandusky , OH 44870

Posted 1 week ago


Operates a PBX system according to specified procedures in order to relay incoming, outgoing and internal calls; activates codes; intakes calls for physician after hours answering service and routes appropriately; performs various hospital communications and clerical duties.


  • Answers calls to the switchboard using the appropriate greeting in a friendly tone of voice.

  • Answers calls within three rings whenever possible. Places callers on hold in a friendly manner. Consistently and efficiently transfers callers to the correct extension.

  • Answers after-hours physician lines and routes issue appropriately following the requirements of each physician office

Pages physicians and authorized hospital personnel.

  • Processes pager requests for physicians and hospital personnel. Informs appropriate personnel of meetings, emergency drills and other hospital functions via audible and text page.

  • Processes codes, alarms STAT calls, and emergency calls, according to Health System policies and procedures. Receives disaster information, notifies proper personnel and departments. Signals all clear when appropriate.

Maintains intranet records of hospital personnel and departments by name and extension numbers and telephone numbers of hospitals within the area.

  • Maintains departmental and physician on-call lists.

  • Accesses patient information for clergy lists, bed availability, eClinical Works and re-addressing mail for discharged patients.

  • Maintains confidentiality of information of all types and complies with all HIPAA requirements

Reviews all related switchboard information at the beginning of the shift.

Understands operation of all related switchboard equipment and alarms.


  • Able to work under stressful situations.

Assists with inventory, storage, and retrieval of telecommunication equipment and related supplies.

Participates in department performance improvement activities as assigned and attends required training.

Maintain a safe and orderly work environment and perform other duties as required.


  • High School diploma or equivalent.

Ability to assist with pager exchanges, activations and deactivations.

Ability to recognize and troubleshoot problems with telephones and pagers and provide a resolution or contact the appropriate personnel to resolve the issue.

Ability to make independent decisions when needed. Ability to work independently without direct supervision and complete assigned tasks/duties.

Intermediate computer skills and ability to learn new applications.

Ability to understand and follow instructions and effectively communicate in both written and oral form.

Ability to read and write in small letters and numbers.

Knowledge of telephone, voice mail, paging and alarm systems.

Punctual attendance at assigned work location is required.

Ability to maintain a positive impression of the Medical Center at all times and handle sensitive telephone and face to face inquiries.

Demonstrates compliance with Health System and departmental policies, practices and procedures.

Ability to work in a safe and efficient manner and maintain an accident free work place, including ability to demonstrate a working knowledge of Medical Center emergency codes.

Ability to comply with OSHA regulations and CDC standard and transmission based precaution recommendations and to utilize proper personal protective equipment. Ability to comply with provisions of applicable S.D.S. forms.

Successful completion of a ninety (90) day probationary period.

icon no score

See how you match
to the job

Find your dream job anywhere
with the LiveCareer app.
Mobile App Icon
Download the
LiveCareer app and find
your dream job anywhere
App Store Icon Google Play Icon

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
FPG Nurse Practitioner FT Hours Vary

Firelands Regional Medical Center

Posted 4 days ago

VIEW JOBS 10/11/2019 12:00:00 AM 2020-01-09T00:00 GENERAL SUMMARY AND SCOPE A Nurse Practitioner is a mid-level practitioner who is able to provide healthcare services typically performed by a physician, under the supervision of a physician. A Nurse Practitioner is able to obtain pertinent historical information, perform a focused or detailed examination, order and interpret appropriate diagnostic tests, and develop treatment plans for patients. With a valid Certificate to Prescribe, A Nurse Practitioner is also able to prescribe medication up through schedule II-V. ESSENTIAL TASKS, DUTIES AND RESPONSIBILITIES 1. Administer or order diagnostic tests, such as x-ray, electrocardiogram, and laboratory tests. 2. Examine patients to obtain information about their physical condition. 3. Instruct and counsel patients about prescribed therapeutic regimens, normal growth and development, family planning, emotional problems of daily living, and health maintenance. 4. Interpret diagnostic test results for deviations from normal. 5. Make diagnoses and decisions about management and treatment of patients. 6. Obtain, compile and record patient medical data, including health history, progress notes and results of physical examination. 7. Order of inventory medical and laboratory supplies and equipment. 8. Perform injections for both analgesic and therapeutic purposes. 9. Perform minor surgical procedures in an office setting, such as superficial lesion or foreign body removal, punch or excision biopsies. 10. Perform therapeutic procedures, such as immunizations, phlebotomy, suturing and wound care, and infection management. 11. Prescribe therapy or medication. 12. Provide physicians with assistance during surgery or complicated medical procedures. 13. Supervise and coordinate activities of nurses and medical assistants. KNOWLEDGE, SKILLS AND ABILITIES Master's Level prepared Certified Nurse Practitioner in an area consistent with the population to be serviced. Current Nurse Practitioner license in good standing. Minimum of two years prior experience preferred. Strong leadership, teamwork, interpersonal, and organizational skills. Nurse Practitioner must possess or be eligible for a DEA number and eligible for credentialing. Ability to understand and effectively communicate in both written and oral form. Ability to read and write small letters and numbers and perform complex arithmetic and financial applications. Ability to work in a safe and efficient manner and maintain an accident free work place, including ability to demonstrate a working knowledge of Medical Center emergency codes. Firelands Regional Medical Center Sandusky OH

Switchboard Operator: PRN Hours Vary

Firelands Regional Medical Center