Operates a PBX system according to specified procedures in order to relay incoming, outgoing and internal calls; activates codes; intakes calls for physician after hours answering service and routes appropriately; performs various hospital communications and clerical duties.
ESSENTIAL TASKS, DUTIES, AND RESPONSIBILITIES
Answers calls to the switchboard using the appropriate greeting in a friendly tone of voice.
Answers calls within three rings whenever possible. Places callers on hold in a friendly manner. Consistently and efficiently transfers callers to the correct extension.
Answers after-hours physician lines and routes issue appropriately following the requirements of each physician office
Pages physicians and authorized hospital personnel.
Processes pager requests for physicians and hospital personnel. Informs appropriate personnel of meetings, emergency drills and other hospital functions via audible and text page.
Processes codes, alarms STAT calls, and emergency calls, according to Health System policies and procedures. Receives disaster information, notifies proper personnel and departments. Signals all clear when appropriate.
Maintains intranet records of hospital personnel and departments by name and extension numbers and telephone numbers of hospitals within the area.
Maintains departmental and physician on-call lists.
Accesses patient information for clergy lists, bed availability, eClinical Works and re-addressing mail for discharged patients.
Maintains confidentiality of information of all types and complies with all HIPAA requirements
Reviews all related switchboard information at the beginning of the shift.
Understands operation of all related switchboard equipment and alarms.
OTHER TASKS, DUTIES AND RESPONSIBILITIES
Assists with inventory, storage, and retrieval of telecommunication equipment and related supplies.
Participates in department performance improvement activities as assigned and attends required training.
Maintain a safe and orderly work environment and perform other duties as required.
KNOWLEDGE, SKILLS AND ABILITIES
Ability to assist with pager exchanges, activations and deactivations.
Ability to recognize and troubleshoot problems with telephones and pagers and provide a resolution or contact the appropriate personnel to resolve the issue.
Ability to make independent decisions when needed. Ability to work independently without direct supervision and complete assigned tasks/duties.
Intermediate computer skills and ability to learn new applications.
Ability to understand and follow instructions and effectively communicate in both written and oral form.
Ability to read and write in small letters and numbers.
Knowledge of telephone, voice mail, paging and alarm systems.
Punctual attendance at assigned work location is required.
Ability to maintain a positive impression of the Medical Center at all times and handle sensitive telephone and face to face inquiries.
Demonstrates compliance with Health System and departmental policies, practices and procedures.
Ability to work in a safe and efficient manner and maintain an accident free work place, including ability to demonstrate a working knowledge of Medical Center emergency codes.
Ability to comply with OSHA regulations and CDC standard and transmission based precaution recommendations and to utilize proper personal protective equipment. Ability to comply with provisions of applicable S.D.S. forms.
Successful completion of a ninety (90) day probationary period.
Firelands Regional Medical Center