Switchboard Operator (Part Time) - Lubbock, Ave. Q

POSITION PURPOSE

Responsible for directing calls to the correct extension in a prompt and courteous manner. Provides basic information to incoming callers in regards to products and services.

ESSENTIAL FUNCTIONS AND BASIC DUTIES

1.Assumes responsibility for the effective and professional completion of Operator functions.

• Transfers calls to appropriate personnel or department based on customer needs.

• Provides general information to customers on Bank policies, procedures, and programs.

• Receives customer telephone questions and complaints in a professional manner.

• Maintains and projects the Bank's professional reputation.

2.Assumes responsibility for establishing and maintaining effective coordination and working relationships with area personnel and with management.

• Keeps supervisor informed of area activities and significant problems.

• Completes required reports and records accurately and promptly.

• Attends and participates in meetings as required.

3.Assumes responsibility for related duties as required or assigned.

• Assists other departments as necessary.

• Performs related clerical duties as needed.

• Keeps work area clean, secure, and well maintained.

PERFORMANCE MEASUREMENTS

1.Operator functions are efficiently, effectively, and accurately performed in accordance with established policies, standards, and security procedures.

2.Good business relations exist with customers. Customer problems and complaints are promptly and professionally addressed and resolved.

3.Accurate and complete information about Bank products and services is provided to customers.

4.Good working relationships and coordination exist with area personnel and with management. Appropriate assistance is provided to area staff as needed. Supervisor is informed of activities.

5.Required reports and records are accurate, complete, and timely.

6.The Bank's professional reputation is conveyed and maintained.

QUALIFICATIONS

EDUCATION/CERTIFICATION: High school graduate or equivalent.

REQUIRED KNOWLEDGE: General knowledge of Bank policies and procedures is helpful.

EXPERIENCE REQUIRED: At least 1 year of switchboard or customer service experience.

SKILLS/ABILITIES:

Excellent communication and public relations skills.

Ability to work well under pressure.

PBX Switchboard skills.

Hours: Monday - Friday 3:00 PM - 7:00 PM. Saturday: 9:00 AM - 5:00 PM.

(Availability to work a flexible schedule which includes all hours of Call Center operation including Saturdays and holidays)