Switchboard Operator - Guest Services, Part-Time, Nights

Northwestern Medicine Huntley , IL 60142

Posted 1 week ago

At Northwestern Medicine, every patient interaction makes a difference in cultivating a positive workplace. This patient-first approach is what sets us apart as a leader in the healthcare industry. As an integral part of our team, you'll have the opportunity to join our quest for better healthcare, no matter where you work within the Northwestern Medicine system. At Northwestern Medicine, we pride ourselves on providing competitive benefits: from tuition reimbursement and loan forgiveness to 401(k) matching and lifecycle benefits, we take care of our employees. Ready to join our quest for better?

Description

The Switchboard Operator reflects the mission, vision, and values of Northwestern Medicine, adheres to the organizations Code of Ethics and Corporate Compliance Program, and complies with all relevant policies, procedures, guidelines and all other regulatory and accreditation standards.

Responsibilities:

  • Provides switchboard operations for Northwestern Medicine and sometimes provides guest services functions as well.

  • Answers, screens and directs all internal and external phone calls.

  • Ensures the conveyance console and Telecommunications Device for the Deaf (TDD) are operational and reports repair issues to Information Services.

  • Pages personnel over the intercom system or by pocket and/or radio pagers, as requested.

  • Communicates with Safety team and Engineering department during any emergency calls and/or fire alerts via two-way radio and follows up with written documentation.

  • Informs individuals in the hospital of fire drills, disaster drills, and other hospital issues by making overhead announcements as directed per policy or by security or safety officer

  • Provides project support to the department as assigned by supervisor

  • Welcomes all visitors, vendors and business partners and directs them to the proper location.

  • Supervises and provides guidance to volunteers in assisting visitors, vendors and business partners.

  • Assures that policies and procedures related to visiting hours/visitation and safety are enforced

  • Updates inpatient phone list and maintains room and ext. list

  • Provides visitors with wheelchairs, escort or general information as needed.

  • Provides vending machine refunds

  • Receives floral deliveries and assures they are delivered to proper person.

  • Provides patient room numbers to ambulance/medicar drivers as needed.

  • Assures front desk and lobby areas remain clean, neat and organized

  • Performs other duties as assigned

Qualifications

Required:

  • High School Diploma or GED equivalent

  • Computer experience in a Windows environment

  • Strong communication skills, with the ability to work independently

  • Ability to interface with a variety of people and provide the highest level of customer service

Preferred:

  • Previous switchboard experience
  • 0-2 years of experience

Equal Opportunity

Northwestern Medicine is an affirmative action/equal opportunity employer and does not discriminate in hiring or employment on the basis of age, sex, race, color, religion, national origin, gender identity, veteran status, disability, sexual orientation or any other protected status.

icon no score

See how you match
to the job

Find your dream job anywhere
with the LiveCareer app.
Mobile App Icon
Download the
LiveCareer app and find
your dream job anywhere
App Store Icon Google Play Icon
lc_ad

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Staff Nurse Huntley Ldr FullTime Nights

Northwestern Medicine

Posted 1 week ago

VIEW JOBS 1/13/2022 12:00:00 AM 2022-04-13T00:00 At Northwestern Medicine, every patient interaction makes a difference in cultivating a positive workplace. This patient-first approach is what sets us apart as a leader in the healthcare industry. As an integral part of our team, you'll have the opportunity to join our quest for better healthcare, no matter where you work within the Northwestern Medicine system. At Northwestern Medicine, we pride ourselves on providing competitive benefits: from tuition reimbursement and loan forgiveness to 401(k) matching and lifecycle benefits, we take care of our employees. Ready to join our quest for better? Description The Staff Nurse Inpatient reflects the mission, vision, and values of NMHC, adheres to the organizations Code of Ethics and Corporate Compliance Program, and complies with all relevant policies, procedures, guidelines and all other regulatory and accreditation standards. This is a registered nurse with an Illinois State License who provides nursing care to acute care patients while collaborating with the nursing care team and multidisciplinary team to advance the patient plan of care. Nursing practices are guided by the American Nurses Association (ANA) Scope and Standards of Professional Nursing Practice and Code of Ethics. The Staff Nurse provides leadership within the nursing care team to advance patient care and outcomes and improve the quality of nursing care provided by the organization. The incumbent uses past experiences and clinical knowledge to make judgments about appropriate care for patients. This role collaborates with the multidisciplinary team to create a comprehensive plan of care. Qualifications Required: * Associates degree * Nursing RN License * AHA BLS -Basic Life Support Certification Preferred: * Bachelors degree Equal Opportunity Northwestern Medicine is an affirmative action/equal opportunity employer and does not discriminate in hiring or employment on the basis of age, sex, race, color, religion, national origin, gender identity, veteran status, disability, sexual orientation or any other protected status. Northwestern Medicine Huntley IL

Switchboard Operator - Guest Services, Part-Time, Nights

Northwestern Medicine