Switchboard Operator

Responsibilities

Under general direction of the Business Office Manager, the Switchboard Operator relays incoming, outgoing and inter-office calls and performs miscellaneous hospital communications/clerical duties as well as Business Office clerical duties.

Essential Functions:

• Utilizes appropriate verbal communications skills when conversing with patients and other persons, both on the phone and in person, to convey a high level of personal attention and promote customer satisfaction.

• Maintains confidentiality of patient information in all communication methods by strictly adhering to Hospital Confidentiality of Information policies.

• Promotes efficient and accurate processing of patient and department information by utilizing good communication skills among the Department Manager, PBX Coordinator, as well as other Hospital personnel.

• Notifies the Department Manager or PBX Coordinator immediately of any problems involving patient complaints, communication system or problems

• Answers calls, within reasonable amount of time, using good communication skills, and connects caller with proper party in order to expedite Hospital communications.

• Pages authorized personnel over the intercom system or through individual pagers; announces close of visiting hours and other notifications; i.e., fire alarms and Code 9.

• Records all transactions in a clear and accurate manner to provide for efficient retrieval of information in order to collect monies due in a timely manner.

Qualifications

Education and Experience:High School Diploma/GED, required

Benefits:• Medical, Free Dental, Vision Insurance for full time and part time• 403B• On-site discounted Child Care Center• Tuition Reimbursement up to $5250 per year• Free Life Insurance• Free Parking• Paid Time Off• Flexible Spending Accounts• Employee Referral Bonus

Responsibilities Monday through Friday 7:00am-2:30pm