The Switchboard Operator acts as the information center for the hospital by answering and routing incoming calls, providing customer assistance, and recording and relaying messages to the appropriate people. They are also responsible for paging authorized personnel over the public address and paging systems.
The ideal candidate will possess exceptional verbal communication skills and the ability to multi-task, while handling a high call volume. The Switchboard Operator communicates with external customers and responds to emergency calls following established protocols. In addition, they maintain and update schedules necessary to respond to emergencies and update AMCOM database and pagers as necessary.
Location: Englewood, NJ
Requires a minimum of two years call center representative experience in a healthcare environment
Working knowledge of computer skills required for data entry
Must possess exceptional verbal and written communication skills
Ability to maintain confidentiality and a strong attention to detail
Ability to handle multiple tasks in a fast-paced environment
Must understand and carry out all Codes and Disaster Procedures
Must learn and adhere to Telecommunications and EHMC policies
High School Diploma or GED required
Englewood Hospital And Medical Center Foundation Inc.