Switchboard Operator FT

Englewood Hospital And Medical Center Foundation Inc. Cresskill , NJ 07626

Posted 4 months ago

Summary:

The Switchboard Operator acts as the information center for the hospital by answering and routing incoming calls, providing customer assistance, and recording and relaying messages to the appropriate people. They are also responsible for paging authorized personnel over the public address and paging systems.

The ideal candidate will possess exceptional verbal communication skills and the ability to multi-task, while handling a high call volume. The Switchboard Operator communicates with external customers and responds to emergency calls following established protocols. In addition, they maintain and update schedules necessary to respond to emergencies and update AMCOM database and pagers as necessary.

Department: Telecommunications

Location: Englewood, NJ

Status: Full-time

Shift: Evenings

Hours: Variable

Job Essentials:

Requires a minimum of two years call center representative experience in a healthcare environment

Working knowledge of computer skills required for data entry

Must possess exceptional verbal and written communication skills

Ability to maintain confidentiality and a strong attention to detail

Ability to handle multiple tasks in a fast-paced environment

Must understand and carry out all Codes and Disaster Procedures

Must learn and adhere to Telecommunications and EHMC policies

Education Requirements:

High School Diploma or GED required



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VIEW JOBS 10/29/2019 12:00:00 AM 2020-01-27T00:00 Summary: The Switchboard Operator acts as the information center for the hospital by answering and routing incoming calls, providing customer assistance, and recording and relaying messages to the appropriate people. They are also responsible for paging authorized personnel over the public address and paging systems. The ideal candidate will possess exceptional verbal communication skills and the ability to multi-task, while handling a high call volume. The Switchboard Operator communicates with external customers and responds to emergency calls following established protocols. In addition, they maintain and update schedules necessary to respond to emergencies and update AMCOM database and pagers as necessary. Department: Telecommunications Location: Englewood, NJ Status: Shift: Hours: Job Essentials: Requires a minimum of two years call center representative experience in a healthcare environment Working knowledge of computer skills required for data entry Must possess exceptional verbal and written communication skills Ability to maintain confidentiality and a strong attention to detail Ability to handle multiple tasks in a fast-paced environment Must understand and carry out all Codes and Disaster Procedures Must learn and adhere to Telecommunications and EHMC policies Education Requirements: High School Diploma or GED required Englewood Hospital And Medical Center Foundation Inc. Cresskill NJ

Switchboard Operator FT

Englewood Hospital And Medical Center Foundation Inc.