Switchboard Operator

Eastern Maine Healthcare Systems Brewer , ME 04412

Posted 4 days ago

Job Details

JOB SUMMARY: primary responsibility to assist office staff with management of phone calls for a large Cardiology practice with more than 35 providers; call volume is between 150 200 calls per day on a multi-line phone; minimal use of the EMR/HER; some office duties as assigned.

MINIMUM EDUCATION REQUIRED: High School graduate or possession of a state high school equivalency certification (GED) is required; Knowledge of computers; Microsoft Office software and databases.

MINIMUM EXPERIENCE REQUIRED:

  • Two years experience as a telephone operator using computerized equipment

  • Familiarity with medical terminology

  • Excellent keyboarding skills to operate computer keyboards to perform data entry and process calls in a timely manner on a multi-line phone.

OTHER SKILLS REQUIRED:

  • Proficient in the use of computers and software including Microsoft Office.

  • Must have excellent customer service skills,

  • Strong team skills

  • Excellent organizational skills and the ability to multitask and handle emergencies calmly

  • Highly effective verbal communication skills are essential to communicate with public, patients and the medical system staff

PHYSICAL REQUIREMENTS: Must be able to sit for prolonged periods of time; must have a clear and pleasant voice and excellent hearing skills; ability to meet repetitive hand and wrist motion requirements; ability to think quickly and maintain a calm demeanor during emergencies; ability to receive and convey information in a clear and concise manner, and must have good manual dexterity.

WORKING ENVIRONMENT: A busy, oftentimes stressful, ambulatory facility providing direct patient care, considerable amount of telephone use.


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Switchboard Operator

Eastern Maine Healthcare Systems