JOB SUMMARY: primary responsibility to assist office staff with management of phone calls for a large Cardiology practice with more than 35 providers; call volume is between 150 200 calls per day on a multi-line phone; minimal use of the EMR/HER; some office duties as assigned.
MINIMUM EDUCATION REQUIRED: High School graduate or possession of a state high school equivalency certification (GED) is required; Knowledge of computers; Microsoft Office software and databases.
MINIMUM EXPERIENCE REQUIRED:
Two years experience as a telephone operator using computerized equipment
Familiarity with medical terminology
Excellent keyboarding skills to operate computer keyboards to perform data entry and process calls in a timely manner on a multi-line phone.
OTHER SKILLS REQUIRED:
Proficient in the use of computers and software including Microsoft Office.
Must have excellent customer service skills,
Strong team skills
Excellent organizational skills and the ability to multitask and handle emergencies calmly
Highly effective verbal communication skills are essential to communicate with public, patients and the medical system staff
PHYSICAL REQUIREMENTS: Must be able to sit for prolonged periods of time; must have a clear and pleasant voice and excellent hearing skills; ability to meet repetitive hand and wrist motion requirements; ability to think quickly and maintain a calm demeanor during emergencies; ability to receive and convey information in a clear and concise manner, and must have good manual dexterity.
WORKING ENVIRONMENT: A busy, oftentimes stressful, ambulatory facility providing direct patient care, considerable amount of telephone use.
Eastern Maine Healthcare Systems