Switchboard Operator

Under the general supervision of the Director of Patient Access, is responsible for the assigned duties of the switchboard area in accordance with established policies and procedures.

This is a full-time position working 38 hours per week.

Responsibilities

Computer System

1 Responsible for the processing of nightly census duties, including but not limited to census verification and updating bed census in a timely and accurate manner

2 Ensures census reports are processed and distributed daily

3 Notifies known or suspected errors to the appropriate personnel in a timely manner

4 Performs efficient processing of outpatients and non-patient accounts in a a timely, accurate, courteous and confidential manner, as needed

Communication

1 Performs receptionist duties in an efficient, courteous ("customer friendly") and confidential manner

2 Efficiently processes all phone communications in a timely, accurate and confidential manner

3 Processes all in-house beeper calls in an efficient manner

4 Responsible for the accurate and timely processing of all out-of-hospital beeper calls

5 Responsible for accurately sorting and forwarding all mail to appropriate location

6 Reports communication system problems to designated responsible party in timely and accurate manner

Security

1 Responsible for monitoring of all hospital alarms located in admitting/switchboard area

2 Responsible for monitoring security camera system of Hospital doors/entrances

3 Reports security issues to the appropriate personnel in a timely and accurate manner

4 Pages and reports codes/emergencies in a timely and accurate manner

Admitting

1 Responsible for processing all aspects of the admitting function as it related to inpatients, day surgery, observation and other classifications of patients

2 Ensures patient information is gathered in a timely, accurate, courteous and confidential manner

3 Responsible for accurate completion of all necessary admission documentation in a timely manner, including obtaining all necessary signatures as indicated as well as generation of labels and identification bands

4 Distributes patient admitting information appropriately

Qualifications

Experience: Prior experience in healthcare related institution and demonstrated computer skills preferred.