Switchboard Operator

Bass Pro Shops Rancho Cucamonga , CA 91730

Posted 2 months ago

Position summary: Performs all functions necessary at the Reception Desk / Switchboard

Position responsibilities:

  1. Supports a strong commitment to world class customer service and ensures a pleasant and productive shopping experience for all customers
  2. Answers and directs incoming phone calls in a prompt, friendly and outgoing manner
  3. Handles customer and associate questions and requests
  4. Distributes applications to prospective new associates
  5. Coordinates and schedules appointments for Management
  6. Filing, copying & other clerical assignments as needed
  7. Maintains associate bulletin boards; insures they are current; posts schedules
  8. Familiar with store layout
  9. Remains product knowledgeable
  10. Aware of advertised sales, special events and store layout
  11. Keeps work area clean, neat and well stocked with supplies
  12. Follows all Company Policies and Procedures

Education and/or Experience

High School diploma or equivalent experience

Mathematical Skills / Reasoning Ability

Ability to calculate figures such as discounts and make change to customers

Communication Skills

Ability to communicate in a friendly and professional manner to our customers and other associates

Physical requirements

Able to stand for extended periods

Other Knowledge, Skills and Abilities

Ability to establish and maintain effective working relationships with Management, coworkers and customers

Ability to operate computerized Point of Sale register system and computerized PBX system

Other duties, assignments and responsibilities as needed.


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Switchboard Operator

Bass Pro Shops