SUMMARY: Under the direction of the Telecommunications Manager or designee, this position is responsible for operating the telephone console for the new Avaya Digital Communications Switch at Highland Hospital.
The position answers incoming and outgoing call to the organization and departments. Inter-organization and interdepartmental calls are also handled by the switchboard operators. The position must also be able to look-up on computer patient and staff information.
Switchboard operators are responsible for hospital overhead paging and paging of individuals through the Arch Wireless paging system. Operators are also required to use two-way radios and emergency communications equipment. DUTIES # ESSENTIAL JOB FUNCTIONS:
NOTE: The following are the duties performed by employees in this classification. However, employees may perform other related duties at an equivalent level. Not all duties listed are necessarily performed by each individual in the classification. 1.
Operates Avaya Digital Switch Console and provides centralized attendant services. 2. Operates Directory Assistance Call Accounting System. 3. Maintain log file of all telephone calls for all overseas operator assisted calls. 4.
Acts as receptionist, greeting and assisting callers by referring to sources of information, and responding to request for factual information by consulting various available sources. 5. Does overhead paging when requested to do so by appropriate staff for appropriate reasons. 6. Understands the emergency codes of the organization and understands and executes the switchboard operator procedures when called upon to do so. 7.
Handles, distributes and follows procedures for distribution and replacement of pagers. 8. Knows how to page personnel and follows process to do paging. 9. Understands that a switchboard operator may be critical to getting emergency care to a patient and would never leave the station unattended. 10.
Can operate emergency mobile phones and knows procedures for when to use. 11. Inserts and extracts materials form subject-matter files, classifies material by nature of subject matter, and prepares new file folders and updates current folders (paper and electronic) as needed. 12. Types data on a word processor from an established group of source documents, using standard references in a prescribed order and/or format for entry into data processing system, standard CRT, or personal computer. 13.
Maintains control records or logs of the activities of a unit including work received, status of work in progress, work completed, and renewal actions required; prepares statistical summaries of the work activity of the unit. 14. Searches and retrieves computer file information using a computer terminal (CRT) or personal computer. QUALIFICATIONS REQUIRED:
Prior experience (3 months minimum) as a Switchboard Operator. Basic knowledge of hospital operations and communication systems; Knowledge of paging systems and radio communications; Basic computer skills; Polite and friendly telephone skills Able to hear and speak fluent English. PREFERRED: Fluency in Spanish a plus.
Prior experience (3 months minimum) as a Switchboard Operator. Basic knowledge of hospital operations and communication systems. Knowledge of paging systems and radio communications Basic computer skills Polite and friendly telephone skills Able to hear and speak fluent English.
Alameda Health System