Svp, Total Rewards

At Customers Bank, we believe in working hard, working smart, working together to deliver memorable customer experiences and having fun. Our vision, mission, and values guide us along our path to achieve excellence. Passion, attitude, creativity, integrity, alignment, and execution are cornerstones of our behaviors. They define who we are as an organization and as individuals. Everyone is encouraged to have personal development plans. By doing so, our team members are on their way to achieve their highest potential and be successful in their personal and professional lives.

Work Location: New York City or PA based role. Hybrid model with least 3 days per week with Monday, Tuesday and Thursday being set days.

Who is Customers Bank?

Founded in 2009, Customers Bank is a super-community bank with over $22 billion in assets. We believe in dedicated personal service for the businesses, professionals, individuals, and families we work with.

We get you further, faster.

Focused on you: We provide every customer with a single point of contact. A dedicated team member who's committed to meeting your needs today and tomorrow.

On the leading edge: We're innovating with the latest tools and technology so we can react to market conditions quicker and help you get ahead.

Proven reliability: We always ground our innovation in our deep experience and strong financial foundation, so we're a partner you can trust.

Customers Bank is looking for a Total Rewards professional, to join its People Experience Team (PXT), with the knowledge and heft to design, present, and implement compensation plans with the willingness and grit to roll up their sleeves and do the work. Participation in competitive surveys, counsel to internal colleagues and, senior leaders, and line managers regarding compensation practices, administering/coordinating annual compensation planning activities, base salary, bonus and equity awards, reporting, and analyzing HR and business financial data. You will perform complex research and analysis on compensation policies and practices in the areas of job evaluation, base salary, variable pay, pay structures, internal equity, external market trends, and regulatory compliance. The candidate will also provide ongoing partnership in support of the key metrics and analytics for the diversity, talent and recruiting functions. As the Strategic Total Rewards Manager, you will play a pivotal role in shaping and implementing our organization's total rewards strategy. Reporting directly to the Chief People Officer, you will be responsible for designing and managing comprehensive compensation, benefits, and payroll programs.

What you'll do:

Compensation Strategy & Planning:

• Partner closely with the Chief People Officer to develop and execute annual compensation planning, encompassing bonus structures, equity awards, deferred compensation, and other incentives, ensuring alignment with organizational goals.

• Lead the coordination of compensation survey submissions and conduct independent analysis of benchmarking data to inform strategic decision-making.

• Drive standardization, streamline processes, and enhance efficiencies through participation in project teams focused on compensation-related initiatives.

• Collaborate with cross-functional partners including HRBP's, finance, risk, compliance, and legal to ensure alignment and compliance with compensation policies and regulations.

• Act as a trusted advisor to senior management and HR business advisors on compensation matters, providing strategic guidance and insights.

• Possess comprehensive knowledge of Proxy Statements, including responsibility for the CD&A component, ensuring accuracy and compliance with regulatory requirements.

• Familiarity with executive compensation governance principles and regulatory frameworks governing equity compensation, ensuring adherence to best practices and compliance standards.

Total Rewards Optimization:

• Design and implement business-specific compensation programs that support our strategic objectives and promote employee engagement and retention.

• Lead executive compensation initiatives to attract and retain top talent, conducting benchmark studies and providing recommendations for competitive pay practices.

• Oversee the development and maintenance of the executive job and pay architecture, ensuring alignment with business goals and market competitiveness.

• Partner with Talent Acquisition and Development teams to ensure consistency and fairness in compensation practices.

Benefits Management:

• Collaborate with Benefits Manager, external vendors, and consultants to ensure competitive positioning of company benefits programs, staying abreast of industry trends and regulatory changes.

• Ensure compliance of all benefits programs with regulatory requirements, working closely with Benefits Manager and Payroll Manager.

• Oversee all benefits programs including 401k, ESPP, medical, dental, vision, disability, FMLA, worker's compensation, SERPs, Severance Plan, and voluntary benefits.

HRIS (Workday):

• Collaborate with the PXT Workday Platform Owner to optimize HRIS systems to meet agile workforce requirements.

• Identify opportunities for automation, synchronicity, and process improvement.

• Create dashboards and reports to support data-driven decision-making.

Process Improvement and Stakeholder Engagement:

• Drive continuous improvement in compensation, benefits, and payroll processes, leveraging technology and best practices to enhance efficiency and effectiveness.

• Build and maintain strong relationships with key stakeholders at all levels of the organization, fostering collaboration and alignment with total rewards strategy.

• Lead ad-hoc compensation projects such as workforce planning initiatives, demonstrating agility and responsiveness to evolving business needs.

• Actively participate in the development of reporting tools; Building or adapting reports that enable modeling or analysis for various groups, leveraging technical expertise to influence business and PXT clients

Problem Solving and Decision Making

• Analyze compensation trends and specific situations, applying independent judgment to identify issues and develop appropriate solutions.

• Ensure data integrity and accuracy in management reporting, making high-level decisions relative to compensation policies and practices.

• Influence compliance with legislation impacting total rewards functions and contribute innovative ideas to drive continuous improvement.

• High level of decision making required. While decisions are based on guidelines and compensation theory, most situations are unique requiring analysis and independent judgment.

What do you need?

Skills and Requirements:

• Bachelor's degree in Human Resources or related field, or equivalent work experience.

• 10+ years of experience managing executive compensation programs and benchmarking practices; CCP certification preferred.

• 12+ years of Compensation or Finance experience, preferably with a statistical, data analytics, or mathematical background.

• Strong understanding of compensation philosophy and practices, with experience in benefits and payroll management.

• Advanced proficiency in Microsoft applications including Excel, PowerPoint, and experience with data visualization tools such as Tableau or PowerBI.

• Demonstrated depth of knowledge in HRIS systems, particularly Workday, is advantageous.

• Detail-oriented with strong consulting, interpersonal, and communication skills, coupled with the ability to thrive in a dynamic team environment.

• Strong project management skills and ability to manage multiple priorities effectively.

Technology Skills:

• Workday
• MS Office Applications

Customers Bank is an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

We also provide "reasonable accommodations", upon request, to qualified individuals with disabilities, in accordance with the Americans with Disabilities Act and applicable state and local laws.

Diversity Statement:

At Customers Bank, we believe in working smart, working together, and having fun while delivering innovative solutions and memorable experiences for our customers. We are committed to the continual advancement of a culture which reflects the value we place on diversity, equity, and inclusion. We honor the diverse experiences, perspectives, and identities of our team members, and we recognize that it is their passion, creativity, and integrity that drives our success. Step into your future with us! Let's take on tomorrow.