Do you share Hornblower's passion for providing amazing experiences? If you're an enthusiastic team player who thrives in an environment where communication, creativity, and cooperation are encouraged, this may just be the opportunity for you. As we say at Hornblower, why work when you can cruise?
The SVP of Sales & Revenue will drive the development & execution of a transformative commercial strategy focused on generating revenue growth for HBCE. This position is accountable for Pricing/Analytics, Revenue Management, Sales Strategy, Training & Development, Global/National Sales and an Integrated Contact Center. Lead a team of 275 Sales & Revenue Shipmates, the SVP will develop the commercial engine infrastructure to further market adoption/growth of the company's products & experiences.
Drive Top Line Revenue year over year to meet the business goals and objectives
Grow EBITDA year over year to support business growth, goals and objectives
Generate innovative commercial strategies to reach new market share
Serve as an effective representative of HBCE and Ownership within broader hospitality and community aspects
Demonstrate a relentless focus on the Guest and Client experience
Commercial Engine Leadership:
Direct and lead the commercial activities of the PL
Drive revenues on a weekly, monthly and annual basis
Develop collaborative working relationships within the organization in pursuit of the overall business goals and objectives
Drive results, set benchmarks independent of and beyond historical best practices
Demonstrate strong commercial leadership through an analytic approach leveraging metrics to meet objective
Develop, motivate and retain a high performing Commercial Team
Demonstrate proactive approach with diagnosing and addressing issues as they arise that may negatively impact the performance of the commercial engine
Ability to model organizational values consistent with HBCE - Integrity, Respect for Diversity & Inclusion and Transparency
Be on the forefront of sales and distribution technology that drives high tech/high touch and sales effectiveness
Design and implement the company's sales strategy across key market segments to ensure the company optimizes a clear path to aggressive growth.
Proven experience in a high paced environment of providing sales and revenue teams a variety of strategic initiatives including acquisitions, expansion into new markets and growth of core and organic business
Assess, build and manage a variety of necessary channels capable of delivering on the company's growth objectives including channels such as:
Consumer Direct Sales
Develop competitive sales incentive plan(s) to generate top line revenue growth as well as motivate and inspire the sales force
Elevate the tracking, monitoring and analysis of sales activities and performance to ensure profitability and ROI
Lead the national sales force in partnership with the Regional Vice President's
Broaden and deepen HBCE's footprint in digital and online sales
Drive aggressive smart growth while understanding not all revenue is equal
Responsible for the product and experience pricing, yielding of the company's product
Responsible for generating innovative product concepts
Additional job duties assigned
The ideal candidate will have experience as:
A "profit hunter" with a record of delivering growth across the top and bottom line by bringing more guest into the funnel and maximizing revenue per guest by offering differentiated product and guest experiences while strengthening the brand
A change agent who operates with high speed, agility, effective communication and urgency to accelerate HBCE beyond its past success to new industry leading performance and results
A strong negotiator who has a proven record in negotiating and delivering high value subscription deals and working with third party agencies to increase visibility and sales
A tech savvy, forward thinking leader with recent successes/best practices utilizing CRM, digital/social media, new apps development and salesforce.com
An entrepreneurial leader with high energy and intellect with a collaborative and approachable leadership style
A transformative leader who can optimize the sales and marketing structure, redeploy resources and create the salesforce of the future, attract high caliber players, forge them into a high-performance team and develop them as future leaders
An effective communicator who can set clear and measurable objectives, delegate responsibility, create accountability, reward and recognize outstanding performance and take appropriate action to correct low performance
Bachelor's degree in business, marketing, communication, public relations or similar field
10+ years' experience in a commercial executive leadership role
Significant experience in Events and/or Memberships
Significant experience within the Sales and Marketing Industry
5+ years of experience within the hospitality industry preferred
Moderate travel required
Hornblower has been the leading yacht and public dining cruise company in the United States for more than 38 years. Companies within the Hornblower family include Hornblower Classic Cable Cars, Hornblower Cruises and Events, American Queen Steamboat Company, Victory Cruises, Boston Harbor Cruises, HMS Global Maritime, Statue Cruises, Alcatraz Cruises, Niagara Cruises and NYC Ferry, operated by Hornblower.
Hornblower is proud to be an Equal Employment Opportunity and Affirmative Action employer. We prohibit discrimination and or/harassment of any type, including but not limited to discrimination and or harassment based upon race, religion, religious creed, color, national origin, ancestry, citizenship, sex, sexual orientation, gender, gender identity, gender expression, age, pregnancy or relation medical conditions, childbirth, breastfeeding, parental status, veteran and/or military statue, disability (physical or mental) medical condition, genetic information or characteristics, political affiliation, domestic violence survivor status, marital status, or other characteristics prohibited by federal, state, or local law. Additional, Hornblower participates in the E-Verify program in certain locations.
Pursuant to the San Francisco Fair Chance Ordinance and other applicable laws, we will consider for employment qualified applicants with arrest and conviction records.