Sorry, this job is no longer accepting applications. See below for more jobs that match what you’re looking for!

SVP Head Of Benefits, Offers & Product Conversion Journeys

Expired Job

Citigroup Inc. Long Island City , NY 11101

Posted 4 months ago

The Digital Client Experience (DCX) organization oversees the digital products and client experiences across Citi's GCB. At the heart of everything that we do in DCX is a relentless focus on client centricity, taking a singular view of clients across GCB's businesses. We are an empowered organization that moves fast to continuously improve our clients' digital experiences. DCX organizes around domains that are aligned to our customer missions and this leader will be part of the Grow domain.

DCX Grow Domain mission is to design and deliver loyalty capabilities that simplify and enrich the lives of our customers and foster deeper engagement with existing and new financial products and services. The Grow Domain will help customers Understand the Value Proposition of their Retail Bank and Credit Card relationships, manage Rewards, Benefits, and Offers associated with their account relationship, and find new products and services to meet their future financial needs.

Our team is passionate about creating and delivering consistent and seamless digital solutions to help customers unlock potential of their existing relationships and expand across other products and services.

We are seeking a talented, imaginative, and experienced individual who is passionate about creating best in class digital experiences to join the DCX team as SVP, Head of Benefits, Offers and Product Conversions. This individual will report into the Head of DCX Grow Domain. S/he will responsible for setting the vision, strategy and roadmap for Citi-hosted Benefits, Sales Growth Incentives, Offers, Product Trades and Upgrades for Consumer Card and Retail Banking digital experiences.

The core responsibilities of the SVP, Head of Benefits, Offers and Product Conversions includes: (a) digital strategy and planning that aligns with Product Teams goals and omni-channel experiences (b) champion progress and best-in-class digital experiences to deepen engagement, (c) partnership across the business, third-party platform partners, technology and control function teams, (d) serving as an expert in their domain and delivering customer need through awareness of market and competitive position, (e) managing development and implementation of insight-driven digital solutions, (f) investment management/ prioritization

The SVP, Head of Benefits, Offers and Product Conversions is specifically responsible for:

  • Develop Digital Loyalty Strategy for Product Benefits, Offers and Incentives, Product Upgrades and Trades for Consumer Card and Retail Bank segments

  • Partner with Product and Program LOB, Platform Partners, Citi Technology, and across DCX Relationship, Enable, Operations and Client Advocate teams to define and deliver best in class digital solutions that help customers maximize the value of their Citi relationship

  • Create, own, & drive digital roadmaps, planning, and investment prioritization based on customer and business needs

  • Partner with Digital & Consumer Insights team to monitor and track efficiency KPIs around Benefit, Offer, and Product Conversion journeys and send out to Sr. Leadership on an on-going basis

  • Interface with Legal, Compliance, Risk, and ensure strategies and execution for all are delivered flawlessly and meet key compliance and controls needed to protect both our business and customer interests

  • Partner with IT in evolving and fine tuning agile development methodology, seamless journey delivery and identify process improvements within the working model to maximize the productivity of the Agile Scrum teams

  • Assess the market, competitive landscape in understanding of digital capabilities, experiences, competitive assessment with an objective of pushing the envelope to deliver best-in-class and personalized digital experiences to drive features that support the goals as well as help Citi Leap Frog the competition by developing industry first features.

  • Manage a team of high-performing individuals each responsible for sub-domain features within Grow domain to ensure continuity of the current efforts. In addition, develops an expanded mandate in partnership with Product and Marketing LOB

About Citi

Citi, the leading global bank, has approximately 200 million customer accounts and does business in more than 160 countries and jurisdictions. Citi provides consumers, corporations, governments and institutions with a broad range of financial products and services, including consumer banking and credit, corporate and investment banking, securities brokerage, transaction services, and wealth management. Our core activities are safeguarding assets, lending money, making payments and accessing the capital markets on behalf of our clients.

Citi's Mission and Value Proposition explains what we do and Citi Leadership Standards explain how we do it. Our mission is to serve as a trusted partner to our clients by responsibly providing financial services that enable growth and economic progress. We strive to earn and maintain our clients' and the public's trust by constantly adhering to the highest ethical standards and making a positive impact on the communities we serve. Our Leadership Standards is a common set of skills and expected behaviors that illustrate how our employees should work every day to be successful and strengthens our ability to execute against our strategic priorities.

Diversity is a key business imperative and a source of strength at Citi. We serve clients from every walk of life, every background and every origin. Our goal is to have our workforce reflect this same diversity at all levels. Citi has made it a priority to foster a culture where the best people want to work, where individuals are promoted based on merit, where we value and demand respect for others and where opportunities to develop to are widely available to all.

  • 8 years' experience in Product, Marketing, or Technology role in a customer-focused company with an emphasis on digital expertise that cut across platforms (browser and mobile)

  • Strong people leader with a passion for building world-class, highly engaged teams

  • Customer centric with an engineering mindset; strong record of achievement in applying research and analytical tools to shape research-driven solutions and approaches that drive change/achieve business goals

  • Though Leadership with a thorough understanding of trends happening in web, mobile and conversational channels

  • Solid product management background, with the ability to coach, mentor, and develop product managers on the team

  • Strong technical acumen with web, mobile, management of agile scrum teams required

  • Team player with excellent interpersonal skills and ability to influence, collaborate and communicate across levels and lines of business, internal resources and external vendors

  • Excellent organizational and project management skills. Pragmatic problem-solver. Solutions oriented

  • Adaptable, Bold, Collaborative, Courageous and Determined and operates with a lot of Empathy both in internal interactions and for the customer

  • Experience with Agile processes and tools required

  • Bachelor's degree required; advanced degree preferred

See if you are a match!

See how well your resume matches up to this job - upload your resume now.

Find your dream job anywhere
with the LiveCareer app.
Download the
LiveCareer app and find
your dream job anywhere
lc_ad

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Senior Director Benefits And Mobility

Suddenlink Communications

Posted 4 weeks ago

VIEW JOBS 11/11/2018 12:00:00 AM 2019-02-09T00:00 Overview Altice USA (NYSE: ATUS) is one of the largest broadband communications and video services providers in the United States, delivering broadband, pay television, telephony services, proprietary content and advertising services to approximately 4.9 million Residential and Business customers across 21 states through its Optimum and Suddenlink brands. From high-speed broadband and ultra-HD video, to digital advertising solutions, local news and voice offerings, we are making connections possible around the country -- to businesses, to consumers, to communities, to schools, to hospitals, and everyone in between. Responsibilities We are hiring a Senior Director, Benefits and Mobility, reporting directly to the Head of Compensation, Benefits and HR Operations. This is a lead role that will drive the strategy, planning, administration, and implementation of all benefits programs and policies. In this role, you will be responsible for the creation and delivery of cost effective benefits programs that provide optimal value to our employees and are aligned to our benefits philosophy and the short and long-term objectives of AUSA. You will be responsible for developing, implementing and communicating wellness programs that help employees improve their overall wellbeing. You will also be responsible for oversight and administration of the company's immigration and relocation policies and programs. Primary Responsibilities The Senior Director of Benefits and Mobility is responsible for the strategic alignment of benefit philosophy and objectives with company's mission, vision and values. S/he will design wellness programs that help employees improve their physical, emotional and financial wellbeing; administer the company's employee Health & Welfare plans, such as Medical, Dental, Vision, Flexible Spending Accounts, Life, AD&D, Short & Long-Term Disability, service awards and various supplemental plans; and monitors and evaluates existing benefit programs, including self-insured and fully-insured insurance programs, 401(k) plan, pension plan, excess retirement plans, leave and time off policies, ensuring that all programs are current, and competitive with respect to the trends, best practices and costs. Other responsibilities include: Ensuring compliance with benefit laws and regulations, including filings (e.g., Form 5500, PBGC forms, etc) Collaborating with the 401(k) administrator to ensure that the plan is compliant with all laws and regulations and that yearly audits, testing and reporting is done accurately and on time. Acting as the primary liaison with insurance carriers, vendors, brokers, and consultants on various matters such as health and welfare plan design, contracts, plan coverage and plan renewals; ensure proper service and partnership is being provided on an economical basis. Working with Financial Planning & Control, Treasury and the Company's actuary to evaluate and implement optimal funding strategies for the Company's defined benefit plan. Designing communication programs to increase perceived value of programs and ensure appropriate understanding by employees. Overseeing and scale programs and processes related to immigration and internal mobility, including administration Developing a communication strategy to educate foreign nationals, manager, and the HR community on visa requirements and the changing immigration landscape. Collaborating with Legal and other internal stakeholders as needed to ensure compliance with local laws, regulations and contractual obligations. Leveraging technology to streamline benefits practices as needed. Partnering with key internal stakeholders to inform evolution of strategies, consider and integrate feedback, and build action plans to address identified needs aligned with the overall benefits Total Rewards strategy. Maintaining knowledge of current market trends and exploit partnership opportunities. Qualifications * 10 + years of experience designing, developing, managing and leading benefit and compensation programs. * Experience consulting with and influencing executive management in the design, development, and execution of benefit strategies and initiatives. * Excellent executive presentation skills with the ability to communicate complex ideas clearly and concisely, as well as the ability respectfully question and/or challenge others to think through problems and develop viable solutions. * Exceptional business knowledge, general management, and leadership capability to lead functional teams within HR and throughout the organization. * Prior experience managing immigration matters and global mobility or related programs. * Bachelor's degree in Finance, Accounting, Business, or relevant field. * Master's degree in Business preferred. * Prior management experience preferred. Suddenlink Communications Long Island City NY

SVP Head Of Benefits, Offers & Product Conversion Journeys

Expired Job

Citigroup Inc.