Job Description: Job Number: R0057253
Sustainment Product Support Analyst
Maintain responsibility for program-level sustainment activities, organizations, and tasks and serve as deputy to the program manager. Manage Tiers I-III, meeting established ITSM SLA's, including incident and problem management and configuration management, such as data management and support of Engineering Review Boards and Configuration Control Boards. Maintain responsibility for executing patch and enhancement release management, sustaining systems engineering, including engineering support for development activities, equipment installation, support logistics, and technical support, such as supervising technicians to perform preventive maintenance, problem resolution, and root cause analysis and configuring weapon systems to satisfy specific mission parameters.
7+ years of experience with sustainment product management
Experience with complex system project management
MS degree in Engineering, Science, or Business
Experience with facilitating meetings and capturing functional and technical requirements
Experience with producing and tracking a master schedule using Microsoft Project
Knowledge of USAF Cyber weapons systems
Ability to coordinate and assist with preparing for change request presentations
Ability to maintain configuration management tasks and deliverables
PMP or ITSM or ITIL Foundation v3/4 Certification
Applicants selected will be subject to a security investigation and may need to meet eligibility requirements for access to classified information; TS/SCI clearance is required.
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Booz Allen Hamilton Inc.