Suspense Account Coordinator

APPLICANTS MUST BE PERMANENT IN THE PRINICIPAL ADMINISTRATIVE ASSOCIATE CIVIL SERVICE TITLE.

The Office of Child Support Services (OCSS) primary mission is to ensure that non-custodial parents provide financial support for their children. Their services include locating absent parents, establishing paternity and support, support collections, and the modification and enforcement of child support orders.

Fiscal Operations Payment Adjustment Unit:

The Payment Adjustment section is responsible for the thorough research, proper identification and application of child support payments. This section is also responsible for the proper application of Federal and State Intercept Tax Refunds and Lottery winnings.

The Principal Administration Associate III is responsible for the direct supervision of two Principal Administration Associate I and one Bookkeeper III (unit Supervisor) whose units execute complex and technical financial and administration research and process the necessary adjustments.

The Principal Administration Associate III serves as the Coordinator of the Tax Offset/Suspense Unit who will:

Oversee the processing of child support account adjustment based on various tax offset lists, as well as lists of lottery winnings. Perform the administrative review of the Abandon Property accounts by producing lists for the Accounting section, and by making adjustment to the Abandon Property account. These are funds that must transferred from OCSS to the State because of time limitations.

Monitor workflow and allocates staff in order to meet agency objectives in a timely fashion. Provides guidance and assistance to subordinate staff in accurately completing the work involved in applying both tax and lottery funds to account s and disbursing any credit to the client, respondent or the agency.

Compile accurate statistical data on incoming work and work completed within prescribed deadlines, in order to prepare weekly/monthly performance reports. Utilizes this information to assign or redeploy staff to areas with backlogs so that account adjustments may be made in timely manner.

Handle all technical and complex cases that require decision-making and judgment above that of subordinate staff.

Oversee adherence to time and leave regulations, performance evaluations, and staff counseling and advisement. Performs other duties or special projects as assigned.

9:00a.m. to 5:00p.m.

4 World Trade Center, 150 Greenwich street New York, NY 10007

Minimum Qualifications

1.A baccalaureate degree from an accredited college and three years of satisfactory full-time progressively responsible clerical/administrative experience, one year of which must have been in an administrative capacity or supervising staff performing clerical/administrative work of more than moderate difficulty; or

2.An associate degree or 60 semester credits from an accredited college and four years of satisfactory full-time progressively responsible clerical/administrative experience including one year of the administrative supervisory experience described in "1" above; or

3.A four-year high school diploma or its educational equivalent approved by a State's department of education or a recognized accrediting organization and five years of satisfactory full-time progressively responsible clerical/administrative experience including one year of the administrative supervisory experience as described in "1" above;

4.Education and/or experience equivalent to "1", "2", or "3" above. However, all candidates must possess the one year of administrative or supervisory experience as described in "1" above. Education above the high school level may be substituted for the general clerical/administrative experience (but not for the one year of administrative or supervisory experience described in "1" above) at a rate of 30 semester credits from an accredited college for 6 months of experience up to a maximum of 3½ years.

Preferred Skills

• Strong systems aptitude.

• Proficient in Excel

• Strong analytical and interpretive skills.

• Excellent Oral and Written communication skills

55a Program

This position is also open to qualified persons with a disability who are eligible for the 55-a Program. Please indicate at the top of your resume and cover letter that you would like to be considered for the position through the 55-a Program.

Public Service Loan Forgiveness

As a prospective employee of the City of New York, you may be eligible for federal loan forgiveness programs and state repayment assistance programs. For more information, please visit the U.S. Department of Education's website at https://studentaid.gov/pslf/.

Residency Requirement

New York City residency is generally required within 90 days of appointment. However, City Employees in certain titles who have worked for the City for 2 continuous years may also be eligible to reside in Nassau, Suffolk, Putnam, Westchester, Rockland, or Orange County. To determine if the residency requirement applies to you, please discuss with the agency representative at the time of interview.

Additional Information

The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.