Surveillance Operator

POSITION SUMMARY

The position is responsible for protecting casino assets via CCTV.

ESSENTIAL JOB DUTIES AND RESPONSIBILITIES

The following statements are intended as general examples of the duties of this position and are not all-inclusive for specific positions. Other reasonable duties may be assigned.

Responsible for planning, communicating, and implementing procedures in accordance with director.

Observe all activities of guests and employees on the casino floor, cage, change booths, and count rooms via the closed circuit television system for criminal activity and/or violation of the state gaming commission regulations and the company policies and procedures.

Videotape activities where appropriate and report observations to appropriate company and state officials.

Record surveillance activity in daily log.

Responsible for regular and punctual attendance for scheduled shifts.

Responsible for developing and maintaining positive guest relations, including but not limited to, resolving minor guest disputes and assist in ensuring the safety and security of all guests and employees.

Knowledge of all special events and promotional activities available to guest.

Other duties as assigned.

ORGANIZATIONAL RELATIONSHIPS

The position is responsible to the Surveillance Shift Supervisor for successful performance of assigned duties.

EQUIPMENT/PHYSICAL SKILLS

Ability to use all equipment associated with the position, including, but not limited to, the following:

Personal computer

CCTV equipment

Recording equipment

Multiplayer

Alarm systems

PHYSICAL DEMANDS AND WORK ENVIRONMENT

The following list of physical attributes is intended to be an approximation of the demands expected to be placed on an employee filling this role. Physical demands include, but are not limited to, the following:

Sitting

• 75%

Walking

• 15%

Standing

• 10%

Constant monitor observance

Closed office environment. Casino environment exposed to various temperatures, smoke, dust and fumes, bright lights, and excessive noise levels.

May include boat and/or floating barge. High rise hotel and atrium. Use of stairs, elevators, and escalators. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

ESSENTIAL JOB KNOWLEDGE, SKILLS, ABILITIES AND COMPETENCIES

Ability to work shifts as scheduled.

Ability to read, write, and understand simple instructions

Knowledge of CCTV equipment and multiplayers

Knowledge of casino games and internal controls

ESSENTIAL QUALIFICATIONS, EXPERIENCE, EDUCATION, AND TRAINING

High school diploma or GED equivalent preferred Knowledge of casino games by dealer experience of one year or attendance at dealer schools preferred Completes all company-required training within designated time frames.

CERTIFICATES, LICENSES AND REGISTRATIONS

Must have or be able to obtain a valid State Gaming License and Responsible Vendor card. The ability to obtain and maintain any licenses, permits, insurance, or indemnifications necessary for the completion of duties and responsibilities associated with this position or for the protection of the Company's assets, employee or patrons.