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Surveillance Manager

Expired Job

Tioga Downs Casino & Resort Nichols , NY 13812

Posted 3 months ago

The Surveillance Manager is responsible for monitoring the gaming floor in accordance with the companys established policies, procedures and controls with the ultimate goal of maintaining the integrity of the games, property, and the safety of everyone on the grounds.Provide excellent guest service to both internal and external guests.Actively supports the company culture of creating a fun and entertaining experience for internal and external guests.Supervises, trains, counsels and evaluates all subordinates.Ensures compliance of all subordinates to both company and departmental policies and procedures.Acts as a representative of the company, interacting with customers and Associates in a courteous, professional manner.Adheres to and enforces departmental and company procedures then trains, schedules, supervises and evaluates on surveillance associates on assigned shift.Monitors the property on assigned shift, identifying potential security and/or safety hazards, and reporting them to the appropriate individual to ensure the safety and protection of customers, Associates and the entire facility.Reviews and provides documentation and proof of necessary situations.Updates procedure manuals, and is responsible for all video documentation and the maintenance of all departmental equipment.Maintains a working knowledge of the Companys facilities, as well as special events on property in order to advise customers and fellow Associates of same, whenever possible.Assists in the daily operations of the Surveillance Department.Make suggestions and recommendations, as appropriate, for improvements to policies, procedures, or the facility.Ensures a maximum level of customer service and satisfaction throughout the property is achieved and maintained.Held accountable, to a high degree, for the accuracy and thoroughness of departmental records and reports.Ensures compliance through the facilitation of training for all department associates.Maintains appropriate staffing levels in the Surveillance Department by interviewing assisting in selection, training, scheduling, evaluating, and disciplining associates as needed.All other duties as assigned.

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Surveillance Manager

Expired Job

Tioga Downs Casino & Resort