Surveillance Manager - Borgata

The SHOW comes alive at MGM Resorts International.

Have you ever wondered what it would be like to work in a place full of excitement, diversity, and entertainment? Are you enthusiastic about being a team player in one of the most fascinating industries in the world? At MGM Resorts, we seek individuals like YOU to create unique and show-stopping experiences for our guests.

THE JOB:

It is the responsibility of the Surveillance Operations Manager to protect the assets of the company and the integrity of gaming, accomplished through monitoring of the Casino using Closed Circuit Television (CCTV), digital recording devices, and direct observation. The Surveillance Operations Manager ensures compliance with, and documenting violations of, company policies and procedures and appropriate laws and regulations.

THE DAY-TO-DAY:

• Oversee, manage, and direct the operations of the Surveillance staff in all aspects of Surveillance operations, including the operation of CCTV/digital equipment when conducting surveillance, writing, and preparing daily reports and logs, and maintaining evidence by dubbing and saving video files

• Review appropriate video and complete necessary documentation regarding specific slot and table game jackpots, guest complaints, potential procedure errors, risk management issues, player evaluations, theft incidents, and variances

• Recommends policy and/or procedure changes as needed to correct and improve department practices

• Conduct routine surveillance filming, video review, and documentation to detect suspicious activities and behavior throughout casino and gaming areas. Collaborates with other Operations Managers to maintain cross‐company awareness and develop best practices

• Monitor all casino areas and personnel including but not limited to Table Games, Casino Cage, Count Rooms, Soft Count, Race & Sportsbook, Slots, and Poker

• Prevent loss by identifying procedure errors and suspicious behavior shown by employees and patrons in the casino

• Collaborates with department leadership to improve procedures and prevent future loss.

• Maintain strict confidentiality for the company when conducting observations and investigations.

• Testify in court as representative for the company as necessary

• Assist in all personnel‐related issues for the property's Surveillance team, to include hiring, training, verify payroll and scheduling, and time off, and issue discipline

MINIMUM REQUIREMENTS:

• Bachelor's degree

• 2+ years of casino Surveillance experience

KNOWLEDGE, SKILLS, AND ABILITIES:

• Detailed knowledge of Table Games, Slots, R&S, and Cage standard operation procedures

• Complete working knowledge of all applicable Gaming regulations

• Comprehensive knowledge of Minimum Internal Control Standards

• Detailed knowledge of advantage play systems and cheating methods

• Able to lead and mentor a team

• Interpersonal skills to deal effectively with all business contacts

• Professional appearance and demeanor

• Work varied shifts, including weekends and holidays

• Able to effectively communicate in English, in both written and oral forms

This job description in no way states or implies that these are the only duties to be performed by the employee in this position. It is not intended to give all details or a step-by-step account of the way each procedure or task is performed. The incumbent is expected to perform other duties necessary for the effective operation of the department.

THE PERKS & BENEFITS:

• Wellness incentive programs to help you stay healthy physically and mentally

• Access to company hotel, food and beverage, retail, and entertainment discounts as well as discounts with company partners on things like travel, electronics, online shopping, and more.

• Free meals in our employee dining room

• Free parking on and off shift

• Healthcare, financial, and time off benefits

• Professional and personal development through programs and networking opportunities as well as volunteer opportunities in the community

Are you ready to JOIN THE SHOW? Apply today!