Surveillance Assistant Shift Manager

WE'RE CHANGING ENTERTAINMENT. COME JOIN US.

We're always looking for talent that believes in having fun. At PENN Entertainment, you'll get to be a part of an exciting industry, where the days and nights are fast paced. You'll work with an incredibly diverse set of co-workers driven by their enthusiasm for helping people find and have more fun. You'll also get to work at a company that cares about your career growth and will help you get the support you need to expand your possibilities.

Click HERE to learn more about our Day 1 Benefits, 401k Program, Company Perks, Career Opportunities, Advancement Programs, Scholarships and more!

WE LOVE OUR WORK.

• Responsible for supervising staff and the overall daily management of a designated shift. Supports, administers, and manages operational goals and monitors achievements of performance and profit objectives.

• Assists in creating effective and efficient schedules, while maintaining labor costs, meeting staffing objectives, and ensuring overall coverage mandated by gaming regulations.

• Responsible for assisting in the budget process for the department by providing recommendations; supports compliance to departmental budget initiatives; reports budget concerns to manager.

• Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with departmental and company standards and programs. Ensures customer service standards are followed by all team members and addresses issues as they arise.

• Assists in enforcement of all gaming laws and regulations which apply to the functions and duties of the Surveillance department for which this position is responsible.

• Assists with the overall integrity of daily operations; ensures compliance with all regulatory requirements, internal controls, policies, and procedures.

• Safeguards company assets at all times.

• Submits all appropriate reports when incidents, infractions, and violations occur.

• Examines and analyzes the physical property, processes, and procedures to oversee and enforce compliance policies.

• Serves as liaison with gaming regulators, public law enforcement, and other agencies as it relates to Surveillance by maintaining a positive and constructive relationship, in absence of Surveillance Shift Manager/Manager and Director of Surveillance.

• Reviews financial reports to ensure Surveillance operation efficiency and quality control.

• Conducts, supervises, and prepares documents relating to any incident that is reported.

• Assists with the management of attendance and time records.

• Responsible for ensuring regulatory compliance within area of authority and reporting potential issues to management.

• Maintains strict confidentiality in all departmental and company matters.

BRING US YOUR BEST.

• High School Diploma or equivalent and one to two years of Casino Surveillance experience required; or equivalent combination of education and experience.

• Must have thorough knowledge of casino operations, casino games, casino cheating and embezzlement scams, etc.

• Comprehensive knowledge of video surveillance systems and database software required.

• Must have advanced computer knowledge and be proficient in all Microsoft Office applications.

• Must have excellent written and verbal communication skills; must be fluent and literate in English.

• Ability to maintain a high level of confidentiality and professionalism.

• Must have excellent interpersonal, customer service, and organizational skills.

• Ability to write reports, business correspondence, and procedure manuals.

• Must have the ability to interact with guests, staff, and colleagues and resolve problems and conflicts in a diplomatic and tactful manner.

• Ability to maintain a high level of energy and take a proactive and strategic approach to dealing with issues.

• Knowledge of applicable federal, state, and local regulations preferred.

• Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.

• Must have knowledge of all Surveillance operations.

• Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.

• Ability to work collaboratively and communicate effectively with team members at all levels of the organization.

STAY IN THE GAME. FOLLOW US.

We've grown to become the leading provider of integrated entertainment, sports content, and casino gaming experiences thanks to our 43 destinations across North America, online sports betting and iCasino via ESPN BET and the

Score Bet Sportsbook and Casino.

Being an industry leader means more than being a purveyor of fun. We are also committed to values like diversity and sustainability - for our community, our team members, our vendors, and our planet.

We're changing entertainment. Follow us.

Equal Opportunity Employer