Surgical Scheduler-Urologic Services-Full Time

JOB SUMMARY:

The surgical scheduler ensures the smooth operation of surgical services within the office. Their responsibilities encompass scheduling surgeries, communicating with patients, verifying insurance coverage, maintaining records, collaborating with healthcare providers, and adhering to established policies and scheduling hospital procedures in a timely manner.

Essential Functions:

• Accurately obtains all missing information needed from initial scheduling of case

• Schedules cases with a high level of accuracy and brings questions to the appropriate party

• Accurately schedules surgical procedures as indicated by physician/physician staff including date, procedure, time, equipment, supplies needed and amount of time needed

• Analyze and verify coding of procedures and diagnosis using ICD and CPT codes

• Consults with Compliance Department on billing issues

• Enter data electronically to process charges, payments, denials, and adjustments

• Monitors claims for missing information, authorization/control numbers

• Post third party insurance remittance vouchers if received in practice site

• Resolve routine patient billing inquiries and problems

• Reviews billing in all sites for accuracy

• Adheres to the guidelines outlined in the facility-wide attendance policy

• Communicates problems to the proper personnel promptly; asks questions to clarify misunderstandings; requests assistance from appropriate personnel in the event of an unusual or difficult situation

• Demonstrates a complete knowledge of all phases of the job

• Demonstrates a high degree of accuracy and attention to detail at all times

• Demonstrates an awareness of the scheduler s importance in contributing to patient safety and the efficient coordination of surgical procedures

• Demonstrates excellent customer service in communication with physicians/physician staff, all departments within the surgery center, miscellaneous callers and visitors

• Demonstrates good judgment by following written and verbal instructions carefully

• Demonstrates the ability to adapt to change in the workload as required; uses time productively

• Shows good judgment in the answering and referral of phone calls

EDUCATION:

• High School Diploma or Equivalent Required

REQUIREMENTS:

• Previous Surgical Scheduler experience preferred

RWJBarnabas Health is an Equal Opportunity Employer