Responsiblefor delivering direct patient care by answering and managing phones, directingand assisting visitors, assisting staff and organizing paperwork and documents.Provides assistance, guidance and direction to visitors and family of the
Surgical Services unit. 1. Responsiblefor being present at the Concierge Desk and for ensuring coverage for breaks,meal periods, etc. Provides coverage for ASC or PACU as directed by BusinessCoordinator.
2.Responsiblefor the proper greeting and unit orientation of all visitors and staff to unit,guidelines for visiting and maintaining a healing environment and explainingamenities available.
3.Conductscheck-in process, including updating of patient demographics directly on theunit and updates the clinical information system.
4.Responsiblefor answering and directing calls to the appropriate team members. Updatespatients and care partners in a timely fashion. Advocates for patient/ carepartners through communication with clinical staff.
5.Maintainscontinuous communication between ASC, OR and PACU in order to update carepartners of status and delays.
6.Workswith and oversees the activities of the volunteers stationed at the visitor'sdesk in ASC waiting area. Trains new volunteers to activities of the ASCwaiting area desk.
7.Notesand tracks details of care partners ie., contact number, location of waiting,arrangements for discharge, etc.
8.ReviewsOR schedule, patient info and procedures, while maintaining HIPAA.
9.Handout business cards with contact information, encourages care partners to callif needs arise.
10. Walks care partnersinto PACU when requested by PACU nurse.
11. Acts as witness forsignatures to patient request for health care proxy and power of attorney.
12. Works with theclinical and support team to understand patient movement. Actively views thepatient tracker to ensure the accurate location of patients on the unit as wellas throughout Surgical Services
High School Diplomaor equivalent, required.
Previous knowledgeand experience with Clinical Systems preferred.
Bilingual in secondlanguage, Spanish preferred.
Previous knowledge and experience with softwaresystems, including Microsoft Office required.
Northern Westchester Hospital