Surgery Scheduler (UT Health RGV Multispecialty - Edinburg)

To provide accurate and timely scheduling of surgical procedures from notification to completion of the surgical procedure.

Description of Duties

• Assists the health care team by preparing patients for surgery with appropriate surgery scheduling, surgery calendar update, and obtaining pre-op orders.

• Obtains surgical authorizations and/or referrals as needed.

• Accurately schedules surgery cases and co-surgical cases and/or preoperative provider ordered procedures. Allows for standard or designated turn-around times. Alerts clinical leads of all late add-ons and or cancellations.

• Maintains the knowledge of the CMS list of approved procedures in an ASC as well as the reimbursement table of all managed care contracts.

• Coordinates processes and routes all paperwork as required to meet physician and facility requirements.

• Obtains approval for all cases where the procedure, implants, or equipment is not covered by contracted or non-contracted insurance payers.

• Contributes timely to the master surgical schedule including timely notification of any changes in surgery cases/schedules to surgeons, clinical staff and facilities as needed.

• Documents all patient information in the electronic medical record, including surgical case scheduled. Documents work processes as required.

• Practices positive customer service in all areas and ensures efficient telephone communication with all internal and external customers.

• Interacts with patients, providers, and staff both within the clinic and at outside facilities providing accurate, timely and responsive information.

• Facilitates the rescheduling of posted cases by coordinating with physicians or their designee, surgery scheduling coordinators and OR personnel.

• Follows all written policies/procedures of the practice including safety, confidentiality, and HIPAA guidelines. Must be able to recognize and respond appropriately to urgent/emergent situations per protocols.

• Identifies scheduling barriers and implements solutions to improve scheduling results based on predetermined goals.

• Prepares and generates scheduling reports for review.

• Adheres to internal controls established for the department.

• Establishes and maintains a professional working relationship with the patients, physicians, staff and other external and internal stakeholders.

• Performs other duties as assigned.

Supervision Received

General supervision from assigned supervisor.

Supervision Given

Direct supervision of assigned staff.

Required Education

High School diploma or GED.

Preferred Education

Bilingual (English/Spanish)

Licenses/Certifications

None.

Required Experience

Six (6) months experience working in a medical/clinical setting scheduling procedures and or making appointments.

Preferred Experience

Bilingual (English/Spanish). Knowledge of some medical terminology.

Equipment

Use of standard office equipment. Proficient in computers and software applications.

Working Conditions

Needs to be able to successfully perform all required duties. Office/Clinic Environment; some weekend work is required. Exerting up to 10 pounds of force occasionally, and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects, including the human body. UTRGV is a distributed institution, which requires presence at multiple locations throughout the Rio Grande Valley.

Other

Courteous, efficient in person/telephone communication. Must be flexible and ability to multi-task. Tact, diplomacy, discretion, and confidentiality of medical information required in all matters. Strong organization, time management and interpersonal skills.

Physical Capabilities

N/A

Employment Category Full-Time Minimum Salary Commensurate with Experience Posted Salary Commensurate with Experience Position Available Date 07/01/2024 Grant Funded Position No If Yes, Provide Grant Expiration Date